Housekeeping Manager

Description

At Kimpton Hotel Monaco Pittsburgh, we invite you to be part of a workplace where individuality is celebrated, personal growth is empowered, and every moment matters. Our culture is built on the values of Be Yourself, Lead Yourself, Make It Count, creating a vibrant, inclusive environment for passionate hospitality professionals. Housed in the historic James H. Reed building originally built in 1903, our 248-room boutique hotel seamlessly blends old-world architecture with bold, whimsical interiors. Located in a city undergoing a creative revival, the Kimpton Hotel Monaco stands out as Pittsburgh's fearless answer to boutique hospitality. If you're ready to bring your unique personality and creativity to a team that values genuine guest connections, we'd love to welcome you aboard.

What will you be doing?

Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined.

* Select staff, recruit, hire, and train qualified housekeeping personnel.

* Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

* Confirm all housekeeping staff members have arrived or find substitutes for absence employees.

* Prepare and distribute room assignments and keys to the housekeeping attendants daily.

* Check floors periodically, update the current room status, and find opportunities for serviceimprovements.

* Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.

* Answer the department telephone to respond quickly to requests from guests.

* Check hotel's computer for information concerning room status and enter updated room status.

* Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

* Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.

* Orient and familiarize new personnel with hotel facilities and operating hours.

* Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.

* Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.

* Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.

* Prepare annual housekeeping budget.

* Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.

* Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.

* Submits requests for repair of cleaning equipment.

* Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

What do you bring to the role?

* Bachelor's degree in hospitality or similar industry preferred.

* Minimum of 2 years management experience in boutique hotel industry.

* Basic knowledge of MS Office.

* Flexible schedule, able to work evenings, weekends and holidays.

What's in it for you?

* Room discounts at Marcus Hotels & Resorts and IHG-branded properties

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career and transfer from one property to another

* Paid time off

* Flexible scheduling

* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match

And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Kimpton Hotel Monaco Pittsburgh is an Equal Opportunity Employer.