Field Services Manager

Come join our family! Microbac Laboratories is an essential business offering competitive pay and benefits including medical, dental, vision, life insurance, disability, generous paid time off including vacation, holidays and flex-time, a wellness program, referral bonus, tuition reimbursement and more!

Whether you are just starting your career in science or looking to further it, Microbac will put you on the path of an exciting career with room to grow. Quality, safety, giving back to our communities, diversity and inclusion, customer success and employee wellbeing are part of our core culture. We are looking for motivated individuals to join our family as a Field Services Manager.

ABOUT MICROBAC

Microbac serves our clients with the utmost expertise and respect for their market requirements, constraints and challenges. We embody a company-wide commitment to exceptional customer experience, which has been refined over nearly 50 years of trusted, analytical and measurement experience.

Through our network of laboratories, offices, and field services, we have the flexibility to meet the unique requirements for each client, project and scope.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and nutrition and life science markets.

JOB SUMMARY

The Field Services Manager is responsible for supervising and supporting the overall operation of the field services team. You may also assist in both collecting and picking up samples of a variety of sample types, storing and delivering them to the designated laboratory location in an efficient and timely manner while following all established SOP's and safety guidelines.

Essential Functions:

• Organize, plan and schedule own pickup routes based on communicated needs of customers by working with the Customer Service team to coordinate effectively
• Oversee all routes for the field services team to successfully manage and support the department
• Manage all routes for field services team
• Safely and efficiently operate a company vehicle to drive to and from client locations for the purposes of collecting and retrieving samples, and deliver them to the laboratory
• Provide exceptional customer service while promoting the Company's brand through professional interactions with clients and observable safe driving practices
• Collect various types of environmental samples as well as pick-up previously collected samples and deliver them to the laboratory
• Perform field analysis pertinent to proper sampling protocol such as pH, temperature and flow
• Maintain sample collection equipment and instrumentation
• Maintain storage of samples in accordance with established SOP's
• Ensure legal documentation is complete and accurate (i.e.; Chain of Custody Forms)
• Maintain regular communication with internal management regarding samples, schedules, customer requirements, problems, delays, and/or complaints
• Observe all applicable roadway laws
• Maintain the cleanliness of the Company vehicle
• Maintain accurate logs, records and other documentation as required
• Prepare sample containers to be delivered and used by customers to collect samples.
• Ensure samples are appropriate labeled and assist with sample log-in efforts
• Provide technical assistance to customers within realm of capabilities; or refer to senior management
• Prepare, deliver and distribute sampling supplies for customers and field services team in a timely manner according to sample schedules maintained in LIMS and shared calendars

Minimum Qualifications

• High-school diploma
• A minimum of 2 years of related experience
• Familiarity with automated sampling techniques and/or knowledge and understanding of general principles of sanitation and proper sample handling and storage
• Ability to set up and remove sampling equipment
• Ability to follow written and verbal instruction
• Above average attention to detail
• Good verbal communication skills
• Ability to operate a Company vehicle and observe all applicable safety protocols and laws
• Valid driver's license and clean driving record (over previous 36 months)
• Ability to pass a pre-employment drug screen

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools; talk or hear. The employee is occasionally required to stand, walk, and sit.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include color vision and depth perception.

Working Conditions:

• While performing the duties of this job, the employee will be in a general office environment.
• The noise level in the work environment is usually moderate.

As a privately held third-party testing company, Microbac operates with a commitment to safety, quality, and compliance. Our diverse work portfolio includes broad accreditation offerings and tested insights across the environmental, food and life science markets.

OTHER:

This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.

Employment is at-will. Microbac, promotes a drug-free, alcohol-free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Microbac is an Equal Opportunity Employer - We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.