Senior Assistant Director of Loans

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Sep 24, 2025

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	001136
Vacancy Open to	All Candidates
Working Title	Senior Assistant Director of Loans
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 a.m. to 5:00 p.m. Monday - Friday This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval. Willingness to be part of a flexible work schedule that requires evening hours and occasional weekend duties.
Hours per week	40
FLSA Status	Exempt
Division	Academic Affairs
Department	Enrollment Management (Adm)
Work Location	Reese 110C11
Salary Range	$57,452 - $64,500
Primary Purpose of Department	The primary purpose of the Office of Financial Aid is to administer all financial aid programs for the University, including grants, scholarships, loans and Federal Work-study. The office processes aid for approximately 25,000 students each year and administers about $250 million dollars in student aid funds. The office monitors all procedures for federal and state regulatory compliance. In addition, other major functions of the office include monitoring records and procedures for federal and state regulatory compliance, providing federal, state, and donor reports, and providing financial advising for students.
Primary Purpose of Position	The Senior Assistant Director serves under the general supervision of the Senior Associate Director for Compliance and Operations. The Senior Assistant Director is responsible for managing 3 direct reports that administers all federal, private and institutional loan programs. This position monitors compliance for all loan programs, oversees the completion of monthly federal and private loan reconciliations, ensures the delivery of loans are timely, conducts internal audits and reviews, provides ongoing staff development and training related to federal, state, and institutional regulations/policies. The Senior Assistant Director will provide excellent quality customer service, consistency of information, and support outreach efforts to all university stakeholders and the community at large.
Summary of Position Responsibilities	The major responsibility of the Senior Assistant Director is to assist and manage a team of 3 direct reports for the processing of federal, private, and institutional loan programs. This position will be responsible for providing information and training on financial aid policies and procedures to prospective students, parents and staff.
Minimum Education/Experience	Bachelor's degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, or an equivalent combination of education and experience. Working knowledge of federal and state regulations governing financial aid. Strong administrative background, including a minimum of 1 year of supervisory experience. Excellent written, interpersonal communication, organizational and analytical skills. Proven customer service skills and enthusiasm for providing exceptional service to all. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.
Preferred Education, Knowledge, Skills and Experience	Master's degree preferred; two plus years of experience. Considerable knowledge of automated systems, both mainframe and PC based. Ellucian Banner and ELM Resources experience is highly preferred. Demonstrate experience with financial aid loan reconciliation processes, including monthly and year-end reconciliations between institutional records, external loan servicers and the Dept. of Education records with a thorough knowledge of rules and regulations governing federal student loan programs and cash management policies. Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures and regulations. Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously with ability to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	09/24/2025
Posting Close Date	10/19/2025
Open Until Filled	No
Proposed Hire Date	11/03/2025
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
How many years of experience do you have working with federal, private, and institutional loan programs?

(Open Ended Question)
*
Do you have specific experience working with Ellucian Banner and ELMONE for processing alternative loans?

(Open Ended Question)
*
Do you have hands-on experience with reconciliation processes as it relates to federal funds and please list the systems you used to provide accurate and timely reconciliations?

(Open Ended Question)
*
How many years of direct supervisory experience do you have managing staff including mentoring, coaching and fostering accountability?

(Open Ended Question)
*
Do you have a Bachelor's degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, or an equivalent combination of education and experience?
- Yes
- Master's Degree or Higher with at least (1) year of experience
- Associate's Degree with at least (5) five years of experience
- High School (GED) with at least (7) seven years of experience
- No

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents