Service Designer- New York, NY

Aon is looking for a Service Designer in New York, NY.

This is a hybrid role working 3 days per week in our New York City office.

We are a unit of Aon, a global leader in risk and insurance solutions. Our mission is to help small clients easily understand, buy, and maintain protection for themselves and their businesses. Our vision is to build confidence-inspiring insurance experiences powered by actionable data, elegant design, and modern technology. Our experiences and technology support businesses in the U.S., Europe, and Asia.
You will contribute to roadmaps and delivery of digital products with a focus on experience strategy and interaction design. Aligned to our Product Management team, this new role will directly shape customer and colleague digital experiences, and inform future ways of working.

You will partner closely with product managers to understand upstream business inputs, and with UI designers to ensure downstream fidelity to strategic intentions. The maps, flow diagrams, wireframes and user research plans you create will bridge gaps between requirements documents and high-fidelity visual design.

Required skills:

• Diagramming user flows & system processes

• Creating low-fidelity wireframes

• Conducting qualitative user research

• Communicating with stakeholders

• Collaborating with product, engineering and UI / visual design roles

Required experiences:

• Minimum 3 years in digital design discipline(s)

• Minimum 3 years focus on service design, UX, interaction design, experience design or related - distinct from UI / visual design

• Minimum 3 years designing experiences for b2b, b2b2c or equivalently complex interactions

• Minimum 1 year producing design deliverables within and for a large, matrixed organization

• Minimum 1 years facilitating qualitative user research, including usability testing

• Minimum 1 year producing design deliverables within an Agile or similar product operating model

Nice-to-have skills & experiences:

• UI / visual design

• Commercial P&C insurance

• CX data analysis

• Professional services / consulting

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $120.000 to $135,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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