PBX Operator

SUMMARY

The PBX Operator is an essential member of the Patient Family Experience Team. As the first point of contact for in-facility emergencies and the general public seeking information, this role will take emergent and non-emergent calls from multiple locations. The PBX Operator balances excellent customer service with the ability to handle emergencies quickly and decisively.

Shift: Nights. 7:30pm - 6:00am. Weekend and holiday availability required.

Job Status: Full-time, 40 hours per week. Remote/Hybrid.

POPULATION SPECIFIC CARE

• No direct patient care.

ESSENTIAL FUNCTIONS

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1. Works in high stressful situations, maintains composure while exercising good judgment, and makes sound and timely decisions in emergency and non-emergency situations.
2. Obtains complete, accurate and appropriate information from calling party.
3. Monitors multiple streams of information simultaneously and prioritizes response actions.
4. Dispatches pages for emergency purposes, impacting various departments.
5. Enters emergency assistance call information into the computer dispatch system providing location of call; inputs, modifies, confirms, and validates information in accordance with established protocols.
6. Uses telephone system and related equipment, alarm monitoring system, and/or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service.
7. Provides detailed call information to first responders, as needed.
8. Provides prompt and courteous service to all callers. Communicates with patients and families from various socioeconomic, ethnic, and cultural backgrounds.
9. Monitors and processes electronic work queues. Determines the appropriate work queue for electronic documents.
10. Effectively listens to, communicates, and elicits information from upset and emotional individuals.
11. Exercises a high degree of control over confidential information.
12. Coordinates with other departments. Exchanges require explanation and interpretation of matters possibly sensitive in nature.

SCOPE AND LEVEL

Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.

Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.

Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Short term decisions, impact usually limited to task related activities and immediate colleagues. Brings non routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.

Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.

Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

MINIMUM QUALIFICATIONS

• EDUCATION - High School Diploma or equivalent.
• EXPERIENCE - None
• EQUIVALENCY - N/A
• CERTIFICATION(S) - None

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $15.78 to $23.67

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.