Global Education Coordinator

Position Details
University of Colorado | Denver
Official Title: Academic Services Intermediate Professional
Working Title: Global Education Coordinator
FTE: Full Time 1.0 (100%) FTE | Hybrid
Salary Range: $50,149 - $53,000
Position #00646045 - Requisition #37821

About the University of Colorado - Denver

CU Denver and the CU Anschutz Medical Campus serve as vital pillars of the University of Colorado system. Located in the heart of the city, CU Denver helps make education work for all by offering unique opportunities at a premier public urban research university with more than 100 in-demand, top-ranked bachelor's, master's, and doctoral degree programs, across seven schools and colleges. Just a few miles away in Aurora, the CU Anschutz Medical Campus is a nationally recognized academic medical campus, home to six health professional schools, more than 60 centers and institutes, and two nationally ranked hospitals-UCHealth University of Colorado Hospital and Children's Hospital Colorado-which together see more than 2.6 million patient visits annually.
While on separate campuses, the two universities collaborate in key areas to provide comprehensive support for students, faculty, and staff. The results are powerful: Together, CU Denver and CU Anschutz Medical Campus have earned an R1 classification for conducting cutting-edge and life-changing research that creates impact in our communities. Additionally, for more than a decade, they have received a national Military Friendly School designation. For more information visit, ucdenver.edu and cuanschutz.edu.

Job Description
* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *
The Office of International Affairs (OIA) develops and advances initiatives that support the University of Colorado Denver | Anschutz Medical Campus vision as a leading public university with a global reputation for excellence in learning, research, and creativity, community engagement, and clinical care. OIA partners with the university's schools/colleges and with other university offices to align international student recruitment efforts and services, support academic programs, foster global educational partnerships, facilitate research collaborations and create global learning opportunities.
The Office of Global Education (OGE) provides learners at the University of Colorado Denver | Anschutz Medical Campus with a wide range of engaging and affordable international study, research, and clinical opportunities to globalize their academic and professional futures.
The Global Education Coordinator is an international education professional who serves as the primary contact for students and assists with the coordination of study abroad programs.

Global Education Coordinator
What you will do:
Student Advising and Outreach for Global Education (50%)
* The Global Education Coordinator is the primary contact for students participating in faculty-led programs, third-party programs, and other experiences abroad.
* Provides a smooth experience for all students by implementing study abroad advising practices that align with university policies and meet student needs.
* Ensures that CU Denver stakeholders are aware of how OGE manages student advising for current and prospective program participants.
* Supports students by answering student inquiries, providing application guidance, leading pre-departure orientations, and assisting with returnee events.
* Assists students in resolving issues related to health, adjustment, and academic concerns.
* Supports returning students by processing academic course equivalencies and grades for work completed abroad.
* Assists with critical OGE functions, including student marketing and outreach, program development, curriculum mapping, financial aid outreach, and risk management.
* This position will spearhead student-facing events, info sessions, and workshops that maximize students' knowledge of study abroad programs, funding opportunities, and best practices.
* This position will include a primary focus on global study (faculty-led) programs on the Downtown Denver Campus. Program portfolio focus is subject to change based on (a) evolving needs and (b) the distribution of learners across program types.

Program Support (20%):
* The Global Education Coordinator serves on the Global Education Advisory Committee (GEAC) and participates in the review and vetting of faculty-led programs.
* The Global Education Coordinator enrolls students into global studies programs and works closely with OGE Program Managers to ensure timely and complete student applications.
* Utilizes Terra Dotta daily to assist with building program applications, managing existing student applications and enrollment measures, preparing promotional materials, and assisting with risk appeals.

File and Records Management (10%):
* The Global Education Coordinator works closely with Global Education staff and the OIA Finance and Human Resources Unit to ensure student records and billing are accurate.
* Ensures detailed and comprehensive files and records which are essential for operations, analysis, and review of operations.
* The Global Education Coordinator may also assist in reviewing program satisfaction surveys and prepare analyses of programs and other data to identify areas of strength and aspects in need of improvement.

Program Promotion (10%):
* The Global Education Coordinator is responsible for assisting with marketing and promoting study abroad programs. Duties in this area may include assisting with planning and execution of study abroad fairs and campus events, social media marketing and electronic marketing through websites and web promotion, and leading information sessions in campus classroom settings.
* Provides timely and pertinent program updates and reminders to campus academic advisors and identify departmental-level avenues for reaching students.

Risk Management (10%):
* The Global Education Coordinator serves on the campus International Risk Management Committee (IRMC), which sets campus policy for international travel and oversees global incident response.
* Assumes periodic responsibility for the OGE "duty phone," which provides 24/7 emergency support while programs are abroad.

Qualifications you already possess (Minimum Qualifications)
* Bachelor's degree in any discipline from an accredited college or university.
* One year of experience working in customer service.

Preferred Qualification to possess (Preferred Qualifications)
* Prior experience working in international or intercultural programs in accredited higher education institutions.
* Experience studying/living internationally.
* Experience recruiting students for international experiences.

Knowledge, Skills, and Abilities
* Knowledge of international or intercultural programs in accredited higher education institutions.
* Familiarity with, and knowledge of U.S. and international university systems: academic programs, grading policies, transcript processes, curricular offerings, etc.
* Excellent computer skills, particularly with databases and e-communication.
* Knowledge of study abroad management tools.
* Ability to use Terra Dotta software.
* Ability to learn data analysis and reporting.
* Excellent oral and written communication and presentation skills.
* Ability to interact in a timely, professional and collegial manner with all constituencies.
* Ability to organize and prioritize multiple tasks, performing time-sensitive duties successfully and with composure.
* Attention to detail.
* Proficiency in Microsoft Office application suite.
* Ability to communicate effectively, both in writing and orally.
* Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
* Demonstrate a commitment to providing outstanding customer service skills.
* Demonstrate an understanding of diversity, equity and inclusion with a commitment to developing equitable practices.

Conditions of Employment
* This position follows a hybrid work structure. This position requires the incumbent to work from one of OIA's campus locations three days per week and may work from home two days per week. Working from the office is encouraged when working on tasks that require a high degree of collaboration.
* Occasional work during the evening and/or weekends may be required.

Mental, Physical, and/or Environmental Requirements
* The ability to sit for extended periods, stand and walk occasionally, reach with hands and arms, use hands to manipulate a keyboard and mouse, and have good near vision for computer work; often requiring minimal lifting, but may involve bending or reaching to retrieve items from shelves or drawers.
* Moves equipment weighing up to 50 pounds.
* Position operates under potentially hazardous or adverse conditions such as outdoors in extreme heat/cold/weather, requiring a higher degree of operator care.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

Employment Sponsorship
Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $50,149 - $53,000.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by October 7th, 2025. Those who do not apply by this date may or may not be considered.

Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers and attach:
* A cover letter which specifically addresses the job requirements and outlines qualifications
* A current CV/resume
* List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Kelly Quesnelle, Kelly.Quesnelle@ucdenver.edu.

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.