Community Resource Center Manager

OVERVIEW:

The Community Resource Manager leads the Resource Center team and oversees programs including rental and utility assistance, clothing vouchers, CalAIM, and Workforce Development. This role ensures clients are served, staff are supported, and program goals are met.

DUTIES AND RESPONSIBILITIES:

• Oversees daily operations and staff scheduling
• Train new staff on all aspects of center operations
• Lead department meetings and attend required trainings
• Supervise CalAIM and Workforce Development initiatives, ensuring compliance and timely reporting
• Provide backup for rental screenings, HPAT assessments, and case management
• Coordinate with Housing Coordinator to manage caseloads and intake schedules
• Ensure contract compliance and monitor grant funding, keeping supervisor informed
• Complete reports for funders, including HMIS and WellSky data
• Review monthly center statistics and provide analysis to supervisor
• Identify potential funding sources and share with the Director of Business
• Maintain relationships with partner agencies and represent The Salvation Army at EAN and other meetings
• Stay informed on policies, procedures, and services of similar agencies
• Collaborate with Volunteer Coordinator, Event Coordinator, and Silicon Valley Administrator to plan community events
• Ensure services align with The Salvation Army's mission
• Monitor client files for accuracy and compliance
• Other related duties as required

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent (required)
• Degree in social work or related (preferred)
• Experience with Homeless Management Information System (HMIS) (preferred)
• Culturally competent and able to work with a highly diverse population
• Social service and leadership experience

SKILLS AND ABILITIES:

• Bilingual in Spanish or Vietnamese (preferred)
• Administrative skills
• Excellent verbal and written communication skills
• Excellent time management and organizational skills
• Ability to work with little direct supervision
• Problem solving skills and ability to multi-task
• Compassion and empathy when working with clients
• Ability to be flexible

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.