Recovery Representative - Accounts Receivable

Are you a Recovery Representative - Accounts Receivable who is looking to join one of the top companies within the Business Process Outsourcing Industry?

Are you looking to further your career and grow?

Do you have experience with customer service, finance, accounting, or payroll?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Rochester, NY. Interested?

Here's what you'd do:

• Responsible for the accurate and timely resolution of past-due invoices.
• Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company.
• Educates clients, branches, or product areas on the resolution process and addresses billing disputes.
• Develops and maintains knowledge of client products and their corresponding systems to accurately make revenue decisions for the company.
• Fields and resolves billing and service concerns from clients and external partners.
• Balances customer service and collection effectiveness to mitigate risk and financial exposure to clients while focusing on revenue and client retention.
• Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
• Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
• Handles daily payroll holds to ensure the timeliness of client contact when past due balances are present for customers processing payroll.
• Researches and analyses customer accounts to assist in problem-solving and decision-making processes.
• Adheres to department policies/procedures.
• Participates in ongoing training to enhance knowledge and skills.
• Contributes to the positive growth of the team's workplace culture and performance.

Here's what you'll get:

Pay: $24.00 / hr.

Hours: 40 hrs/Week.

Length: Contract (12 Months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions. We help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED
• Minimum 3 years of experience in customer service, finance, accounting, or payroll

• Good organisation, communication, and decision-making skills.
• Microsoft Word, Excel, and Access knowledge.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.