Manager of Chaplain Services Education

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Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Manager of Chaplain Services Education

Job Code: 5419
FLSA: E
Job Level: G2

Supervisory Responsibility: Yes

General Description of the Job Class
Performs managerial, professional, supervisory work directing pastoral services, providing counseling and guidance to patients, families, medical staff, hospital employees and students of all ages, culturally diverse backgrounds, and religious beliefs.

Duties and Responsibilities of this Level
Maintains continuous and comprehensive assessment of spiritual care needs in all clinical areas. Manages and directs an effective pastoral program.

Provides religious counseling and guidance to patients and family members as a part of total patient care.

Plan, develops and implements program policies to provide formal and informal religious services for patients, employees, and attending families.

Confers with hospital administrative staff and department managers and hospital personnel to determine needs for pastoral services, to explain the established policies and procedures, and to solicit cooperation in program objectives.

Coordinates pastoral care activities with activities of other departments to avoid interrupting medical care and to insure adequate spiritual help for the patient.

Visits patients on a social or friendly level and provides counsel and advice on problems or questions of spiritual guidance and personal adjustment.

Serves as liaison between hospital staff, family and friends of the patients during periods of crisis, such as in critical or terminal illnesses, or personal and psychological adjustment and preparedness for surgery.

Performs church rites at the request of the patient and leads patients in regularly scheduled religious services or schedules chapel functions that involve visiting clergy.

Consults with medical staff and nursing staff in total care of the patient.

Serves as liaison with pastors, congregations, community agencies, and professional service clubs to provide a community resource and to secure their cooperation.

Provides in-service education to employees and students. Supervises Chaplains, students and volunteers in the Chaplain's office. Oversee the orientation of new chaplain interns and residents on spiritual care in the hospital

Completes performance evaluations and development plans for employees.

Reviews department performance in relation to established goals, implementing changes to effect continual improvement in services provided; and assures compliance with regulatory and legal requirements.

Promote development awareness of patient satisfaction scores on spiritual support and coordinate in-service for other departments on spiritual issues in health care

Plan and coordinate projects in spiritual care

**Performs related duties as required.**

Required Qualifications at this Level
Education
Graduation from a four-year college or university with a Bachelor of Science or Bachelor of Arts degree and a Masters of Divinity degree from an accredited Seminary or Divinity School and four quarters of Clinical Pastoral Education

Experience
Three years of full-time pastoral experience.

Degrees, Licensure, and/or Certification
Ordination and denominational endorsement and membership in a professional Chaplain's organization.

Certification by either the Association of Professional Chaplains (APC) or Certification as a Clinical Pastoral Education Supervisor with the Association of Clinical Pastoral Education (ACPE), Inc.

Knowledge, Skills, and Abilities
Extensive knowledge of various denominational religious principles and practices. Extensive knowledge of techniques in counseling and interviewing. Thorough knowledge of hospital organization, operation, policies and procedures. Ability to develop, plan and administer a pastoral service program to meet hospital and community needs. Ability to listen, understand and minister to the specific spiritual needs of persons in crisis. Ability to function as a member of the health care team, interpret and communicate to the hospital staff the religious significance of illness and the religious resources and concerns of the patient. Ability to minister within the hospital environment in such a way as to exert a definite and positive influence on morale and well- being of all the hospital staff. Ability to express ideas clearly and concisely in oral and written form. Ability to relate to persons from diverse cultures, religions, and all ages. Ability to establish and maintain effective working relationships with administrative personnel, patients, relatives, internal hospital departments, other employees, and local clergy and community groups.

Distinguishing Characteristics of this Level
N/A

Job Code: 00005419 MANAGER, CHAPLAIN SERVICES & EDUCATION
Job Level: G2

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