Enterprise Systems Analyst

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

The Office of Information Technology (OIT) provides information technology leadership and support to the Georgia Institute of Technology, working in partnership with academic and business units to meet the unique needs of a leading research university. OIT serves as the primary source of enterprise-wide information technology and telecommunications services in support of students, faculty, staff, and researchers.

Atlanta, Georgia

The Enterprise Systems Analyst is responsible for analyzing and improving enterprise systems and processes to maximize their effectiveness and efficiency within the institution. This position involves working closely with stakeholders to gather requirements, design solutions, and provide ongoing support for enterprise applications.

Job Duty 1 -
Analyze and assess enterprise systems and workflows to identify inefficiencies and develop strategies for process improvement.

Job Duty 2 -
Design and implement system modifications and enhancements based on user feedback and evolving business needs to optimize system performance.

Job Duty 3 -
Conduct training sessions for users to promote effective utilization of enterprise systems and ensure adherence to best practices.

Job Duty 4 -
Monitor system performance metrics and conduct regular evaluations to ensure systems operate at optimal levels and meet user expectations.

Job Duty 5 -
Serve as a liaison between technical teams and end-users to facilitate communication and ensure that technology solutions meet user needs.

Job Duty 6 -
Prepare detailed documentation of system configurations, processes, and procedures to support system maintenance and user training efforts.

Job Duty 7 -
Stay current with emerging technologies and industry trends to recommend innovative solutions that enhance the institution's enterprise systems.

Job Duty 8 -
Assist in the development of project plans and timelines for enterprise system enhancements and upgrades, ensuring the timely delivery of technology solutions.

Job Duty 9 -
Collaborate with stakeholders to gather and document business requirements, ensuring that technology solutions align with organizational goals.

Job Duty 10 -
Perform other job-related duties as assigned.

Educational Requirements
Associate's Degree in a related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required.

Required Experience
Two or more years of relevant experience.

Additional Preferred Qualifications
Designing applications and technical writing experience is preferred

Preferred Educational Qualifications
Bachelor's Degree in a related discipline or equivalent.

Integration Mindset: Understanding of how applications exchange data (APIs, connectors, ETL processes) and ability to support cross-system integrations.

General Technical Aptitude: Strong problem-solving skills, willingness to learn unfamiliar systems, and ability to adapt quickly to evolving technologies.

Web Application Support: Ability to troubleshoot and maintain web-based applications, including some exposure to older frameworks as well as modern low-code/no-code tools.

Document and Content Management Systems: Experience supporting enterprise document management, workflow, or archiving solutions.

Digital Transaction / e-Signature Platforms: Familiarity with secure electronic signature or contract automation systems.

Automation & Workflow Tools: Comfort building, maintaining, or troubleshooting business process automations or data workflows.

Reporting & Analytics: Experience working with business intelligence dashboards, reports, or data visualization tools.

Budget $85,000

SKILLS
This job requires effective oral and written communication skills; the ability to plan, organize, and multi-task in order to meet deadlines. This job also requires an intermediate to advanced knowledge of Microsoft Office Applications; and a demonstrated experience of business systems and IT architecture. Demonstrated skills involving developing solutions with little or no precedents; being detail oriented and well organized is also required.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening