Customer Service Specialist - University Business Office

Working Title: Customer Service Specialist - University Business Office

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Finance

Department: 100204 - University Business Office

Pay Rate: Maximum Starting

Specify Range or Amount: $39,371

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 09/30/2025

About JMU:

At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
* Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
* Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
* Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
* Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
* Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The University Business Office (UBO) at James Madison University is accepting applications for a Customer Service Specialist. The UBO is responsible for processing all charges and payments on student accounts. The office works closely with students and families and coordinates billings, payment plans and collection efforts for the university.

Duties and Responsibilities:

Answer incoming calls and emails, provide in-person customer service.
Make outgoing phone calls for delinquent student account balances.
Processing refunds in a timely manner.
Ordering office supplies and reconciling budget.
Expected to work closely with a diverse staff, both in the Business Office and in the Financial Aid Office, which includes serving as a resource for questions by both offices and asking appropriate questions when needed.

Qualifications:

Required Qualifications:
Excellent customer service skills.
Excellent written and verbal communication skills, including the ability to work with diverse constituents such as faculty, staff, parents and students.
Strong attention to detail.
Ability to prioritize multiple tasks and multi-task.

Additional Qualifications:
Competency in Microsoft 365 (especially Microsoft Excel and Outlook).

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.