Administrative Support Specialist - 79

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

N/A

Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.

The Administrative Support Specialist (Records Specialist) plays a vital role in the daily operations of the Office of the Registrar. This position supports students, faculty, and staff by executing cross-functional aspects of registration and records management. The Records Specialist is responsible for answering, addressing, and directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, assisting walk-ins, and processing various requests such as name/address/major/term change, add/drop/withdrawal, and others. This position is the primary processor of degree/enrollment verifications and room scheduling. This role is critical to ensuring operational excellence and enhancing the student experience in alignment with institutional goals.

* Respond professionally, accurately and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in-person, email, and phone). Support academic record requests and registration processes - course add/drop/withdrawal, program/schedule/term adjustments, etc. - and the academic schedule. (40%)

* Receive, analyze and process incoming requests for degree and enrollment verifications as well as room scheduling. (30%)

* Provide support to other Registrar functions, such as transfer credit evaluation, conferral processing, graduation, and academic catalog. (10%)

* Process mail and scan documents into corresponding student files. Update standard operating process documents. (5%)

* Contribute to the success of official events, including, but not limited to commencement and new student orientation, which may occur in evenings and weekends. (5%)

* Perform other duties as assigned. (10%)

* High School diploma required. Associate's degree or higher preferred.

* Minimum one (1) year of office administration experience; or any equivalent combination of education, training and experience.

Skills and Abilities:

* Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.

* Dedication to customer satisfaction by providing quality, timely and accurate services.

* Skills in active listening, critical thinking, verbal and written communication.

* Ability to work with diverse populations and build relationships in a team environment.

* Analyze and evaluate a situation to address/route appropriately.

* Ability to handle multiple work unit priorities and projects independently.

* Ability to work with organization, accuracy and diligence.

* Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.

* Ability to maintain confidentiality and compliance.

* Ability to adapt, change and learn new procedures.

* Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.

* Proficiency in MS Office and other related programs and ability to assimilate new technologies quickly.

* Knowledge of common higher education standards, policies and procedures.

* Student Information System experience preferred.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.