Mechanical Claims Analyst

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Sep 19, 2025
Mechanical Claims Specialist - Automotive Expertise Meets Customer Service Description: Are you a skilled mechanic ready to shift gears in your career? This opportunity allows you to transition from the physical demands of the shop floor to a comfortable office environment, where your automotive expertise will be used to assess and process mechanical claims. Enjoy a refreshing change of pace in a modern workspace with competitive benefits, growth opportunities, and a supportive team environment. If you're ready to take the next step in your career and join a company that values your experience, apply today and drive your career forward! Key Responsibilities: * Evaluate, investigate, and process mechanical claims using your in-depth knowledge of vehicle mechanics. * Communicate via phone and email with vehicle owners, dealerships, and repair facilities to resolve claim-related inquiries. * Provide empathetic and professional customer service while guiding callers through the claims process. * Maintain accurate electronic records using company-specific systems. * Collaborate with team members to uphold standards of honesty, fairness, and excellence. Call Types You'll Handle: * Dealership Inquiries - Determine warranty coverage for vehicle repairs using provided guidelines. * Customer Questions - Explain claim decisions and next steps. * Repair Guidance - Advise customers on how to initiate a claim and get a repair quote. Qualifications: * Minimum 3 years of experience as an automotive mechanic or in a related field. * Strong understanding of vehicle repair processes and ability to communicate clearly with both technical and non-technical audiences. * Excellent verbal communication and customer service skills. * Proficiency in Microsoft Office and claims processing software. * Ability to multitask in a fast-paced call center environment. * High school diploma or GED required. * ASE certification is a plus. * Bilingual (Spanish/English) preferred. Additional Considerations: * Must be willing to travel for a 2-week onboarding training. * Occasional Saturday shifts required. * A high-speed home internet connection and quiet workspace are necessary for remote/hybrid schedules. * Experience with labor guides (e.g., AllData) and scan tools is a plus. Interview Topics May Include: * Automotive/mechanical experience and specific parts worked on * Experience with scan tools and labor guides * Handling challenging customer interactions * Situational customer service examples Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.