Order Analyst

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

KI has an opening for an Order Analyst at our Corporate headquarters in Green Bay, WI. We are looking for this individual to join our next training class starting on Monday, 11/10/2025.

This position analyzes customer purchase orders to ensure they follow KI's policies and meet KI's requirements (purchase order requirements, pricing policies, adhere to contracts/agreements, contain all necessary model and finish detail, etc.) and seek additional information from other sources (customer, sales team, customer service, etc.) when details are missing. The Order Analyst is responsible for processing daily orders and auditing those entered by other team members. A high level of accuracy is essential in this role.

This position will work Monday - Friday, daytime hours, with the salary range starting at $19.00/hour.

Responsibilities

• Review incoming purchase orders to validate they meet KI's purchase order requirements and policies.
• Review customer purchase orders and quotes against contracts/agreements to validate that they purchase is being made properly per the agreement.
• Review and identify if there is any missing information, wrong information, pricing issues, discrepancies, etc.
• Clearly document essential information.
• Audit orders entered by other staff members.
• Clearly and effectively communicate order issues.
• Manage and monitor orders on hold.

What you Need to Succeed

• Associate's degree in a related field
• 1-3+ years of professional experience in a related field
• Strong customer service, organization, and detail-oriented skills

• Ability to effectively and professionally communicate (verbal and written) both inside and outside the organization.
• Time management and organizational skills with ability to prioritize daily workload. (New orders, order auditing, change orders, reports, etc.)
• Ability to apply mathematical concepts and demonstrate analytical skills.
• Basic discounting and financial understandings.
• Ability to read, analyze, and interpret customer purchase orders.
• Ability to read, analyze and interpret agreements/contracts (internal tool Salesforce.com).
• Computer and typing skills with the ability to learn new software programs.
• Work both independently and with the team.
• Demonstrated ability to provide and receive constructive feedback to coworkers.
• Ability to continually learn and remain flexible through change.
• Proficient problem-solving skills.

What KI Offers You

• Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
• Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
• A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
• Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
• Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
• Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
• Employee Product Discounts: Special pricing on company products.
• Educational Reimbursement Program: Support for degree programs and certifications.
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

KI is an Equal Opportunity Employer.