Product Support Sales Manager

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we've supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that's built to last.

We're looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

We are seeking a Product Support Sales Manager to help drive product support growth within the Carolina CAT Construction Equipment Division. The Product Support Sales Manager will play a vital role in driving the overall direction of our product support strategy.

Reporting directly to the VP of Product Support, this role is intended to act as a successor to other leadership opportunities within the Company, and candidate must be interested in career growth and advancement.

Essential Functions

• Establish performance standards and measurements for the PSSR position.
• Work with sales trainer, Caterpillar, and other vendors to develop a comprehensive on-boarding and training plan for PSSR's.
• Develop a plan to ensure consistent use of CRM to maximize benefits and best practices.
• Working with VP of Product Support, maintain a compensation plan that motivates the PSSR position in line with overall company goals of new customer development and increase share of wallet.
• Establish a semi-annual cadence for PSSR's to present performance and goal reviews to Construction leadership team.
• Build supportive relationships with all departmental and regional managers. Keep them informed of progress and areas of development for PSSR's.
• Develop relationships with peer dealerships to share best practices.
• Actively recruit new talent working with recruiting team, assist in hiring and development of inside sales team members.
• Meet with customers to better understand their priorities and needs, develop sales strategy alignment.
• Establish and implement ongoing customer service training for customer facing administrators and technicians.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Bachelor Degree, preferably in business or management.
• Senior level management experience
• 15 years minimum of industry experience.
• Preferred industry council involvement.
• Must be skilled with computer in Word and Excel.
• Knowledge, skills and abilities typically acquired through a Bachelors degree preferably in Business or Management.
• Ten plus year's experience in the various phases of Multi-shop Service operations.
• High level of intelligence manifested in rationality, common sense, deep conceptual thinking ability, critical and analytical thinking ability, wisdom from broad based knowledge and experience. Perceptive, visionary, good foresight, good intuition.
• Excellent (way above average) ability to get results, initiate action, overcome obstacles, make progress and drive a process or project from start to finish alone or within a team to achieve acceptable results. Works with aggressiveness, tenacity, persistence, and intelligent forcefulness. Drives, pushes, and continuously improves areas of responsibility.
• A team player, cooperative, unselfish, thinks corporately, not departmentally, who can work easily and synergistically with other managers.
• Demonstrated creativity, ingenuity, inventiveness. Has the ability to think outside current circumstances, develop new, effective solutions to problems and recognize unique opportunities. Able to generate ideas, brainstorm, conceive multiple solutions.
• Uncompromising integrity, moral values, and ethics. Honest, truthful, straight forward.
• Professional in appearance, demeanor, operating styles manifested in image, thoroughness, completeness, accuracy, polish, appropriateness, integrity, effectiveness. Performs at high standards.
• Practices a win-win approach to satisfying both parties involved in any activity. Aware and concerned of other's needs, desires, requirements, and strives to provide for them while also achieving his own needs and ends.
• Resourcefully able to maximize available resources.

Required Skills

• Must have good human relations skills and the ability to work with people from all backgrounds and cultures, internally and externally, with appropriate influence and ability to resolve business issues.
• Must demonstrate leadership skills to recruit develop and retain high performing staff employees.
• Must have strong analytical skills, including problem solving, and the ability to understand numbers and financing plans to assist branch management team with resolving parts and service problems.
• Adept at financial management and familiar with key elements of making a profit. Has established track record of profitable performance, understands the use of financial statements, can determine financial returns, can evaluate risk vs. reward and assess the financial ramifications of strategic decisions.
• Technologically current- understands and utilizes current technology, strong computing skills, skilled in the Microsoft suite of business software.
• Must communicate effectively across product, industry, dealer, and customer audiences to ensure strategic and tactical alignment with these business partners.
• Must be able to self-manage assignments and stay current on industry trends, changing technology, and regulations affecting the competitive environment.
• Strong product, service, parts and rental knowledge.
• Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures and standards.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We're committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

#CarolinaCAT

EEO/AA Employer. All qualified individuals are encouraged to apply.