New

Desktop Support Technician

TEKsystems
$17.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Southfield
Sep 17, 2025
Position Overview We are looking for a highly organized and customer-focused Desktop Support Technician to join our IT team. This role is responsible for configuring, deploying, and supporting end-user devices while ensuring timely delivery and excellent customer experience. The ideal candidate will have strong technical skills, a solid understanding of networking, and the ability to manage multiple deployments simultaneously. Key Responsibilities * Configure, image, and prepare laptops and desktops for deployment to end users. * Ensure each device is properly tagged, labeled, and documented before shipping. * Coordinate with the shipping team to ensure timely delivery of approximately 5 devices per week. * Follow up with customers after deployment to confirm successful setup and resolve any issues. * Maintain accurate records of device configurations, asset tags, and shipping details. * Troubleshoot hardware, software, and connectivity issues as needed. * Ensure devices are connected to the network and meet company security standards. * Collaborate with IT teams to improve deployment processes and meet deadlines. Required Qualifications * 2-4 years of experience in IT support, desktop support, or service desk roles. * Strong understanding of networking and connectivity for device setup. * Experience with device imaging and configuration (Windows OS, common enterprise tools). * Excellent organizational skills with the ability to manage multiple tasks and deadlines. * Strong communication and customer service skills. * Ability to lift and move computer equipment as required. Preferred Qualifications * Familiarity with Active Directory, Office 365, and endpoint management tools. * Experience with ticketing systems and IT asset management. * IT certifications (CompTIA A+, Network+, Microsoft) are a plus. Performance Expectations * Successfully configure and ship 5 devices per week. * Maintain accurate and timely follow-up with customers post-deployment. * Ensure 100% compliance with labeling, tagging, and documentation standards. Pay and Benefits The pay range for this position is $17.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position is anticipated to close on Sep 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.