Manager, Macy's Cafe - Oxmoor

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The General Manager is responsible for leading all aspects of food and beverage operations (Licensed Starbucks, Macy's Cafes, quick serve and full service restaurants) within assigned store locations to deliver exceptional customer experience, drive financial results, and maintain operational excellence. This role oversees compliance with Food Division and brand standards, ensures adherence to health and safety regulations, and manages day-to-day operations including food quality, sanitation, and equipment care.

The General Manager provides strong leadership to recruit, train, and develop a high-performing team, fostering engagement and minimizing turnover. This position is accountable for financial performance, including sales, controlling expenses, and achieving profit goals through effective use of system tools and strategic planning.

Success in this role requires strong leadership, business acumen, and operational expertise, along with the ability to build relationships, partner across teams, and create an inclusive, respectful environment for colleagues and customers.

What You Will Do

• Ensure compliance with Food Division Standards, brand requirements (e.g., Starbucks), health department regulations, and company policies. Oversee food production, quality checks, sanitation, and equipment care to maintain safety and service standards.
• Manage sales, expenses, and profit goals by using reports to monitor performance, control costs, and achieve monthly P&L targets. Handle ordering, invoice processing, and inventory to meet budget requirements.
• Hire, train, and coach colleagues to drive engagement, minimize turnover, and improve performance. Monitor and document performance, conduct regular check-ins, deliver reviews, and provide recognition to motivate the team.
• Create schedules and process payroll to optimize productivity, manage labor costs, and ensure adequate staffing for business needs.
• Deliver exceptional service by maintaining high food and beverage standards and coordinating special events and promotions to drive sales.
• Build strong relationships with store leadership and partner with Human Resources on hiring, employee relations, and performance management.
• Maintain a professional appearance, uphold grooming standards, and ensure dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Ability to lead, train, and develop a high-performing team while fostering engagement, reducing turnover, and partnering on hiring and performance management.
• Expertise in managing food and beverage operations, ensuring compliance with health and safety standards, brand requirements, and company policies.
• Skilled in managing budgets, analyzing financial reports, controlling costs, and achieving profit and loss goals.
• Ability to identify opportunities, develop solutions, and implement strategies to improve performance and drive business results.
• Proficient in ordering, inventory control, scheduling, and payroll management to optimize productivity and meet business needs.
• Strong interpersonal and communication skills for partnering with teams, presenting information clearly, and ensuring alignment across departments.
• Comfortable using Microsoft Office and food management systems to support operational efficiency.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• Must be able to successfully obtain Barista Basics, Barista Trainer, and Daily Ops certifications for Starbucks Licensed leaders within introductory period.

Who You Are

• Candidates with a High School Diploma or equivalent are encouraged to apply
  
  
  
  • General or multi-location restaurant management or equivalent experience preferred
  
  
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel
• Occasionally required to move about the workplace and reach with hands and arms
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands.
  
  
  
  • Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
  • May involve reaching above eye level
  • Requires close vision, color vision, depth perception, and focus adjustment
  
  
• Able to work a flexible schedule based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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