Training Program Manager, Learning & Development (IT)

Posting Date

Training Program Manager

Training Program Managers provide the visionary leadership for an overall IT Learning & Development (L&D) program. They articulate the goals and objectives of the L&D program and how that program's deployment will impact the business. They work in conjunction with IT Customers to map out and define the list of dependent projects that need to be completed to reach the program's overall goal(s). They focus on strategy and implementation, and how to delegate the projects appropriately within L&D.

Responsibilities

• Accept assignment to one or more defined L&D Programs. Establish active engagement and positive relationships with the business partners.
• Establish active and positive relationships with corresponding teammates.

Work in conjunction with Business & IT leaders to:

• Fully understand Program intent, expectations, challenges, budgets and success criteria
• Identify a comprehensive impact assessment on teammates, groups and teams affected by the Program's deployment
• Evaluate and define Village impacts from the Program's deployment
• Establish Program-level deployment timeline that combines, to the extent possible, major Program components into defined Deployment Events
• Help establish a Program-level Deployment Strategy that identifies, incorporates and groups key "in-scope" elements into discrete Deployment Events where each event, enables a progressive implementation of Program elements
• Ensures each Event establishes the foundation for the future deployments
• Establishes Deployment Event dates
• Ensures appropriate coordination across and between L&D / Product teams and/or business partners

Conduct Content Reviews & Perform Quality Assurance

• Review developed training materials to ensure they are factually accurate, align with business processes, and meet established quality standards. (Primary reviewer for CWOW VILT courses and KB articles). Performance Support Development: create and update job aids, quick reference guides, FAQs, and other performance support collateral to assist learners in applying their knowledge on the job.

Content Library Management:

• Maintain an up-to-date and organized listing of all training content in our CWOW learning library (StarLearning courses, knowledge Base articles, Pendo guides, DVU Digital Experience platform resources, etc.). This includes version control and archiving outdated materials.

Request Management:

• Assume ownership for monitoring the ServiceNow/TMSS Submissions queue for requests to update or revise existing CWOW training content. Coordinate with the TPM and CWOW stakeholders to vet requests and assign the appropriate priority to related development task(s).

General Training Support:

• Provide administrative and logistical support for training initiatives as needed (e.g., release support initiatives), including communication and reporting.
• Share program status and deployment information with L&D leadership team.

Skills & Qualifications:

• Subject Matter Expertise: Proven experience and expertise with CWOW and field teammate workflows. This is essential for ensuring the accuracy of our training content.

• Content Development Skills: The ability to translate complex information into clear, concise, and easy-to-understand performance support materials. Experience with basic graphic design or document creation tools is a plus. Familiarity with training rapid development tools such as Articulate Rise, Camtasia, and Articulate Storyline are preferred, but not required.

• Exceptional Attention to Detail: A keen eye for detail to catch errors and inconsistencies in training materials.

• Organizational Skills: Strong organizational and time management abilities to manage multiple tasks, maintain a content library, and prioritize incoming requests.

• Communication Skills: Excellent written and verbal communication skills to effectively collaborate with SMEs, instructional designers, and other stakeholders.

• Technology Proficiency: Comfort with learning management systems (LMS) and standard office software (e.g., Microsoft Teams, Word, PowerPoint).

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace , backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.