Hostess/Host - Ash Restaurant

The Iron Horse Hotel - Ash Restaurant

The Iron Horse Hotel is Milwaukee's iconic boutique destination, where historic industrial roots meet modern luxury. Housed in a 1907 warehouse, we're Milwaukee's original lifestyle hotel, crafted for road warriors and urban explorers alike. Our team is passionate, clever, and authentically real - delivering hand-crafted experiences with wit, attitude, and local pride. If you are ready to bring energy, originality, and heart to everything you do, you will fit right in.

The Iron Horse Hotel is now managed by Crescent Hotels & Resorts; a leading hotel & resort management company with over 20 years in the industry. We are looking for a dedicated, experienced and knowledgeable Host/Hostess to join our team.

Ash Hearth & Bar:

• Features a simple, seasonal, American menu highlighted by the use of fire and smoke
• Hearth cooking allows for the full use of fire
• From slow cooking in embers to smoking and charring over an open flame, hearth cooking accentuates an enhanced flavor in all our meats and vegetables

A Host/Hostess takes part in servicing our guests in our Ash Restaurant and around our beautiful hotel. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. If you are outgoing and are looking for great benefits, please join our Amazing Team!

Greeting and escorting guests to tables in the restaurant, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons.

PERFORMANCE STANDARDS

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.