New

Customer Services Professional 1

Ampcus, Inc
United States, South Carolina, Columbia
Sep 16, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Customer Services Professional 1 Location(s): Columbia, SC Position Overview: We are seeking a Client-Facing Specialist to join our Customer Care department. This role serves as the primary point of contact for consulting clients enrolled in our Energy Management program. The position requires strong communication, problem-solving, and Excel proficiency, with opportunities for advancement to a permanent role based on performance. Key Responsibilities: Act as the primary communicator with assigned clients via email and occasional phone calls. Prepare reports, correspondence, and statistical documents (Excel proficiency required). Maintain accurate account records and databases across multiple platforms. Coordinate solutions with internal teams to meet client needs. Handle client requests, provide guidance, and support for new products or programs Respond to inquiries professionally, ensuring timely resolution. Manage ad hoc changes, troubleshoot between vendors and clients, and assist with new account integrations. Training Requirement Utility Bill Knowledge (UBK) Training: A 2-day foundation-level course provided upon hire. Note: Passing score on the final UBK test (80% minimum) is required to remain employed. Skills & Qualifications Required: Proficiency in Excel, Outlook, and Microsoft Office Suite. Strong verbal and written communication skills. Self-motivated, reliable, and able to work independently without daily checklists. Excellent time management and organizational skills. Strong customer service aptitude with a professional demeanor. Preferred: Typing speed of 45+ WPM. 80%+ score on MS Excel assessment. Ability to remain calm and professional when handling escalated client or vendor issues. Experience: Up to 2 years of customer service or administrative experience (preferred but not required). Experience with client-facing communication and Excel reporting. Education: High school diploma or equivalent (required). Associate degree, vocational/technical training, or specialized certifications (preferred). Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.