Complaint Resolution Officer - TP136680

UC San Diego Temporary Employment Services (TES) is seeking a Complaint Resolution Officer (CRO) for a long-term temporary opportunity. The CRO reports to the Title IX Officer/Director of OPHD and is responsible for responding to complaints of harassment and discrimination. Working under general direction, the CRO:

* Exercises independent judgment in intake, informal resolution, and formal investigation of complaints,

* Develops strategies for resolution of identified concerns, and

* Ensures processes are fair, impartial, and consistent with University policy and applicable law.

Key Responsibilities

* Conduct impartial intake, consultation, conflict resolution, and investigation of harassment and discrimination complaints.

* Provide problem-solving and guidance in response to inquiries from students, staff, faculty, affiliates, and healthcare employees.

* Make recommendations to the Director or appropriate administrators regarding outcomes or policy improvements.

* Train managers and supervisors on UC nondiscrimination policies and related obligations.

* Develop, implement, and evaluate education and training programs on harassment and discrimination prevention, including state-mandated sexual harassment prevention training for supervisors.

Why This Role Matters

This position is central to advancing UC San Diego's Principles of Community, which emphasize integrity, fairness, respect, and inclusion. The CRO helps ensure that all members of the campus community can learn, work, and thrive in an environment free from harassment and discrimination, while supporting the University's commitment to equity and accountability.

About OPHD

The Office for the Prevention of Harassment & Discrimination (OPHD) is responsible for ensuring that UC San Diego provides an environment free from harassment and discrimination on the basis of protected categories. OPHD's mission is to:

* Educate the UC San Diego community about these issues,

* Assist with prevention efforts, and

* Ensure prompt and effective resolution of complaints.

OPHD also provides guidance to ensure compliance with federal and state law, as well as University of California nondiscrimination policies, and advises senior leadership across all Vice Chancellor areas.

* Bachelor's degree in related area and / or equivalent experience / training.

* Juris Doctor or advanced degree in related area preferred.

* Demonstrated experience conducting investigations, including interviewing, gathering and analyzing evidence, and writing investigation reports. Preferred experience working in a compliance function within an academic setting.

* Experience investigating a high caseload of sexual harassment or other equivalently sensitive allegations in an empathetic and confidential manner.

* Strong skills and experience in conflict resolution, problem-solving techniques, screening, interviewing, advising and investigation. Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations.

* Ability to present information clearly and concisely, both in writing and verbally. Ability to suggest practical and effective recommendations; strong analytical and research skills to identify internal and external resources.

* Ability to establish and maintain productive working relationships with campus administrators, staff, faculty and students. Ability to assist or consult with administrators, staff and faculty in assessing procedural, policy or ethical concerns in complex matters.

* Skill and sensitivity to interact with diverse constituencies of various ethnic, social, cultural, economic and educational backgrounds in order to identify, investigate and facilitate problem resolution and to educate members of the University community effectively.

Background check required.

Occasional evenings and weekends may be required.

Position is designated "Confidential" within the meaning of Higher Education Employer/Employee Relations Act (HEERA).

Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requiring to Report Child Abuse prior to commencing employment. CANRA Penal Codes and related definitions, requirements, and responsibilities may be obtained online.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.