Education Programs Scheduler - 136627

Department Overview:

Birch Aquarium at Scripps (aquarium.ucsd.edu) is the non-profit exploration center for Scripps Institution of Oceanography at UC San Diego. The aquarium showcases over 60 habitats of fish and invertebrates. The interactive museum features research discoveries by Scripps scientists and engages visitors of all ages.

Our goal is to promote conservation efforts that protect our ocean planet. We educate visitors on how our world works and inspire them to become stewards of the planet. Our conservation efforts are based upon scientific research, and we aim to connect people with nature and with a shared sense of responsibility to care for our planet Earth.

Website: aquarium.ucsd.eduLocation: 2300 Expedition Way, La Jolla, CA 92037.

Aquarium staff have the unique opportunity to work alongside diverse individuals, providing exceptional customer service, maintaining high-quality standards, and inspiring a sense of responsibility in others. Supporting guests and colleagues fosters a positive and collaborative work environment while staying optimistic, proactive, and adaptable to achieve long-term success.

Position Overview:

Serve as one of two Education Programs Schedulers for the Birch Aquarium Education Unit. Provide a variety of administrative and customer service functions in the Education office, focusing on the logistical operations of school and public programs. Provide detailed program information to callers, on-site guests, and email inquiries for school and public programs. Determine the appropriateness of program offerings, make recommendations as needed, and resolve booking issues. Utilize Convergence, an online reservation and ticketing system, to schedule programs, create and sell tickets for public programs, and book offerings. Email tickets and program confirmations to schools and guests, including invoices and program policies. Create program rosters and check-in forms for public programs. Serve as check-in staff for scheduled school group visits, reviewing chaperone and program policies. Process credit card payments, purchase orders, and refunds per policy. Follow up on outstanding invoices, tracking balance due orders and resolving payment issues. Process and track financial aid applications and aid given for education and public programs, in accordance with the education department criteria and work with the Finance Unit to track recharges. Run attendance, sales, and other statistical reports for data analysis and funding reports. Work with Education unit team members to maintain staff availability and schedules. Collaborate with Guest Services, Group Sales and Marketing on best practices for bookings, marketing support and scheduling. Help identify problems and make recommendations for solutions and improve efficiency regarding program logistics, policies, procedures, guest service, and safety. For Education Scheduling student employees, provide input during the interview and hiring process, and provide support during onboarding and continuous training as needed alongside the supervisor.

• Schedule is Tuesday - Saturday.

• Must be able to work occasional overtime and evenings, and substitute for other staff as needed and upon request. The Aquarium is open 7 days a week; 362 days a year, and staff usually work most holidays.

• The position is fully onsite. The physical address is 2300 Expedition Way, La Jolla, CA 92037

• Proven experience working in nonprofit organization, museum, zoo/aquarium or educational facility, visitor attraction and/or retail sales environment.

• Demonstrated ability to communicate effectively and tactfully with the public, which includes individuals of diverse nationalities, ethnicities, socioeconomic and educational backgrounds.

• Demonstrated ability to determine priorities and organize workload in a fast-paced multiple-demand environment.

• Demonstrated experience with Online reservation and eTicketing systems.

• Demonstrated ability to use software for data entry, data management, report generation, and scheduling.

• Proven experience supporting staff or volunteers.

• Demonstrated experience with customer service, especially with schools and/or teachers.

• Proven skill to be responsible for all aspects of accurate and complete processing and reporting of credit card transactions.

• Demonstrated ability to exercise good judgment and independent action in dealing with changing priorities and interruptions.

• Demonstrated ability to communicate concisely and clearly by phone, with sensitivity to limitations of phones when interacting with prospective clientele.

• Must have professional appearance and attitude, including diplomacy, assertiveness and respect for coworkers.

• Demonstrated ability to work with minimal supervision.

• Demonstrated experience with quality improvement, assessing situations, and making recommendations for implementing improvements.

• Must be bondable and submit to fingerprinting for a background check. Job offer is contingent upon satisfactory clearance of background check results.

• Duties may require direct contact with children (defined as individuals under the age of 18); completion of the Child Abuse and Neglect Reporting Act (CANRA) training will be required. Must meet CANRA compliance requirements per California Child Abuse and Neglect Reporting Act ("CANRA," Penal Code sections 11164-11174.4).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.