Senior Implementation-Conversion Product Consultant - Commercial Loan Servicing

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the Team

FIS Commercial Loan Servicing (formerly ACBS) is a premier solution for commercial lending and loan servicing, designed to support timely decision-making, reduce operating costs, improve data quality, and enhance analytics.

Our Professional Services teams bring FIS' extensive expertise in hosting and managing our solutions, offering long-term, dedicated functional support and development capabilities for our clients to more effectively leverage, enhance, customize, and integrate our solutions.

What You Will Be Doing

As part of a small, client-focused Professional Services team, the Senior Implementation-Conversion Product Consultant provides dedicated support to one or more strategic FIS clients. In this role, you will:

• Gather, refine, and document business and technical requirements for software modifications, custom enhancements, and system-to-system integrations.
• Create and maintain comprehensive documentation, including business requirements, process flows, and procedural guides.
• Collaborate closely with technical analysts and developers to translate requirements into functional designs and accurate development estimates.
• Develop detailed test plans and test cases to validate that application changes meet business needs and maintain system integrity.
• Conduct various testing, including system, integration, readiness, and user acceptance testing (UAT), to ensure quality and functionality.
• Provide ongoing support to developers throughout the development lifecycle, clarifying requirements and resolving issues as needed.
• Assist clients during their testing efforts, offering guidance and troubleshooting to ensure successful validation and adoption.

What You Bring

• Extensive, direct functional experience with FIS Commercial Loan Servicing (formerly ACBS) solutions.
• Typically, 5 years or more experience working with financial institutions, having direct involvement in functional or technical aspects of commercial loan servicing.
• Demonstrated experience with system conversions, including analyzing and documenting application and system interactions to support and enhance business processes.
• Strong understanding of key performance indicators (KPIs) to evaluate performance, optimize processes, and support continuous improvement initiatives.
• Passion for delivering outstanding customer experiences.

Bonus If You Have

• Proven ability to mentor, guide, and review the work of junior business systems analysts.
• Hands-on experience working with other lending solutions.

What We Offer You

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

#Commercial Loan Servicing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass