(On-site) Enrollment Project Specialist - WVU Online

WVU Online is currently accepting applications for a Project Specialist. This role will be full-time on-site at the downtown Morgantown campus.

About the Opportunity

The Project Specialist for WVU Online plays a key collaborative role in supporting enrollment growth of online academic programs at West Virginia University. This position works across academic units to help launch new programs, improve existing ones, and support strategic enrollment initiatives. Day-to-day responsibilities include triaging requests through the project management system, drafting and assigning tasks, utilizing templates to create workflows, writing polished resources like onboarding guides and FAQs, and participating in frequent meetings and check-ins. The role also involves monitoring data to identify trends or concerns and proactively suggesting solutions. This is a great opportunity for someone who enjoys coordinating, problem-solving, and being at the center of fast-moving, high-impact projects in online education and student services.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

Salary Range: $50,000-$55,000 - Any offer will be based on education and experience but will not exceed $55,000.

Application Instructions

• Resume and cover letter are required.
• When logged into your profile, select "Additional Attachments" to attach your documents. Be sure to select the "Relevant" box next to the file name to include the attachment with your application - your resume and cover letter will not be visible if unchecked.

What You'll Do

• Coordinate between decentralized academic units and WVU Online on enrollment management initiatives, student support services, marketing campaigns, instructional design, quality assurance, and policy
• Guide academic partners through strategic enrollment planning and implementation by providing data-informed recommendations
• Maintain clear timelines and shared project documentation to track milestones and ensure consistent communication between stakeholders
• Analyze enrollment trends, funnel metrics, and market research to support academic units' targets, program health, and growth opportunities
• Communicate with marketing and admissions teams to ensure accurate and timely updates to program messaging, promotional materials, application workflows, and communications campaigns
• Develop and maintain project templates, checklists, and reporting tools to support consistent processes and scalable onboarding of new academic partners and offerings
• Monitor progress on key enrollment deliverables, identify risks or delays, and escalate issues as needed
• Organize and facilitate meetings, working groups, and implementation check-ins to ensure alignment between academic units and WVU Online
• Ensure program plans and enrollment activities adhere to university policies, academic calendars, and compliance standards
• Support strategic planning by contributing to the development of project documentation, reporting, and process improvement

• Bachelor's degree in business, communications, education, or a related field
• A minimum of three (3) years of related experience
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Ability to manage and resolve interpersonal or team conflicts in a professional and constructive manner
• Adaptable and resilient in the face of change, ambiguity, or competing demands
• Proven ability to remain calm and focused under pressure in fast-paced and dynamic work environments
• Strong customer service orientation and client relationship skills
• Excellent written and verbal communication skills, with a collaborative, proactive approach to problem-solving
• Experience with data tracking and evaluation, data entry tools, software, and process improvement

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.