Inside Sales Supervisor

About Olympic Steel

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first - always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization.

Job Description

The Inside Sales Supervisor oversees the inside sales team ensuring a high level of customer service, profitability, and leads team to grow divisional sales.

• Supervises inside sales force of sales/customer service professionals.
• Assists with the development of strategic changes in both the Minnesota Coil and Plate Division's sales strategy.
• Assists in the effective resolution of complex customer issues.
• Ensures high-quality customer service--on-time delivery according to customer specifications.
• Supports division initiatives focused on process improvement and Flawless Execution (Fe).
• Ensures proper training and development of sales team.
• Responds to customer inquiries in a timely manner, treating customers courteously.
• Discusses material and processing requirements with customers and suggest value-added options/solutions based on customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery.
• Develops individual quotes and/or contract pricing with input from General Manager, Sales Manager and Field Sales Representatives as needed.
• Leads team to enters accurate and thorough customer information, including customer records, sales orders, part specs, production specifications, packaging information, and claim forms.
• Reviews customer forecasts and consumption with ISRs.
• Expedite orders with short lead times or unusual requirements and review production backlogs with production planning supervisor.
• Prepares accurate and thorough customer stocking program, sales and customer reports.
• Elicits feedback from customers regarding products, services, pricing, overall performance, and status of open quotes to monitor customer satisfaction.
• Works to position Olympic Steel as the supplier of choice in future business transactions.
• Keeps Outside Sales, Sales Management and others (as necessary) informed of all pertinent customer information, including unusual orders, inquiries, adding new facilities/equipment, bidding on large jobs, work stoppages, other.
• Develops divisional sales through managing cold call campaigns.
• Enforces completion of open orders due reports from all ISRs.
• Able to quickly make decisions regarding pricing and inventory availability to assist with quotes.

Pay Range: $70,000 - $85,000 annually

Qualifications

• Bachelor's Degree or related experience
• Knowledge of customer service standards, products and procedures.
• Skilled at MS Word, PowerPoint, MS Excel applications and production control computer systems.
• 5+ years of related experience
• Ability to learn systems and how to extract and summarize data using multiple program(s)

• Proficient in Microsoft Office applications, with strong Excel skills
• Strong statistical analysis skills
• Experience in fabrication

Why Work for Olympic Steel

Olympic Steel offers comprehensive benefits, including medical, dental, and vision benefits; paid holidays and vacation; a 401(k) match; tuition reimbursement; and various opportunities to earn cash bonuses. And, we offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact - at our company, in the local community and in the world. See for yourself at IamOlympicSteel.com.