CIF Quality Assurance Specialist II

We're committed to bringing passion and customer focus to the business.

The Bank Operations Specialist I, as a member of the Operation's Team that supports the processing for all bank's transaction channels, is responsible for performing a wide variety of bank operational duties in a high volume deadline driven environment. The Bank Operations Specialist I serves as a resource agent for all deposit operational areas, and assists in the verification of processes and applications; receives and handles escalated inquiries from employees and customers.

Essential Duties and Responsibilities

• Acts as a first-line resource for problem solving regarding all deposit operational issues.
• Receives and handles inquiries from both employees from throughout the enterprise and customers, resolving problems, ensuring supervisor is in agreement with non-routine resolutions.
• Performs assigned special projects.
• Responsible for providing back up to other Bank Operations Specialists as requested by the supervisor.
• Performs new account and file maintenance verification.
• Maintains detailed records on all work responsibilities as required.
• Ensures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training.
• Performs other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Skills

• Ability to perform tasks quickly and accurately.
• Ability to operate in a team environment to accomplish shared goals.
• Ability to solve practical problems and interpret a variety of instruction provided in written and/or oral form.
• Ability to read and interpret documents such as procedures manuals, general business correspondence and/or journals or government regulations.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization.
• Ability to maintain effective interpersonal relationships with management and team members.
• Ability to function in a multi-tack team environment, strong organizational and time management and verbal and written communication skills.

Education and/or Experience

• High school diploma or its equivalent is required, and
• Two years of related experience required; banking operations and/or customer service experience preferred.

Computer Skills

• MS Office programs

Other Qualifications (including physical requirements)

• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Excellent understanding of the front-to-back process workflow and the impact of the function's activities on the downstream process.

Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.