Indirect Lending Account & Service Manager

Responsible for managing and servicing indirect loan accounts while driving sales growth through strong relationship management with dealerships and lending partners. This role serves as a key point of contact for partners and borrowers, providing exceptional customer service, resolving account-related inquiries, and ensuring compliance with lending policies and regulations. Additionally, the representative actively promotes loan products, identifies opportunities to increase loan volume, and works to expand partnerships to drive business growth. The role also includes monitoring loan performance and supporting operational efficiency in the indirect lending program.

• Build and maintain strong relationships with auto dealerships and other lending partners.
• Serve as the main point of contact for dealers regarding loan programs, policies, and account services.
• Provide guidance on loan application processes, approval requirements, and funding timelines
• Actively promote indirect lending products and services to dealerships and lending partners.
• Identify opportunities to increase loan volume and expand dealer participation.
• Develop and execute strategies to meet or exceed sales and funding goals.
• Work closely with dealerships to understand their financing needs and offer tailored solutions.
• Address and resolve account disputes, loan servicing concerns, and escalated issues in a timely and professional manner.
• Educate dealerships and borrowers on loan terms, conditions, and servicing options.
• Ensure a seamless experience for lending partners by proactively identifying and resolving potential roadblocks.
• Prepare reports on account performance, dealer engagement, and loan servicing metrics.
• Track key financial data, such as loan volume, approval rates, and funding efficiency.
• Identify trends and areas for process improvement in indirect lending operations.
• Assist in training dealership staff on system navigation and loan program guidelines.
• Ensure a smooth workflow between dealerships, lenders, and internal departments.
• Work closely with acquisition manager to engage dormant dealerships and identify new dealer partners.
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements. Participate in all required and recommended training and development including, but not limited to, Bank Secrecy Act training (BSA) and demonstrate attained knowledge. Participate on Credit Union teams, projects and strategic initiatives when the opportunity arises. Perform additional duties and special projects as assigned.
• Embrace and apply HVCU's guiding principles to all activities and responsibilities. This includes the Credit Union's Mission, Vision, Core Values, Employee and Member Value Propositions, Sales and Service Model, and commitment to Lean Six Sigma practices. Support the Credit Union's initiatives by demonstrating teamwork and professionalism.
• Responsible for regular and predictable attendance including punctuality.

• High School Diploma, General Education Development (GED) certificate, or state authorized high school equivalent certificate. required.
• Associate's Degree or at least 2 years equivalent experience for each undergraduate year not completed; undergraduate degree cannot substitute for minimum number of years of experience preferred.
• Valid drive's license required.
• Minimum 3 yrs Retail experience or experience in the Indirect Lending industry, including but not limited to loan application, loan granting and a working knowledge of regulations governing financial institutions required.

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Join a team where your growth matters. At Hudson Valley Credit Union, we offer a supportive, community-focused culture, competitive benefits, and opportunities to grow your career while making a meaningful impact. Come be part of a Great Place to Work!

Employee Perks:

• Base & Variable Pay Structures

• Paid Personal, Holiday & Volunteer Time Off

• Professional Development Training through HVCU University & Academy

• Student Loan Repayment & Tuition Reimbursement Programs

• Medical, Dental & Vision Coverage

• 401(k) With Employer Match & Non-Elective Employer Contribution

• Life, Short-term & Long-term Disability Insurances

• Discounted Loan Rates & Fees

HVCU is an Equal Opportunity Employer, including individuals with disabilities and veterans.