Clinical Support Technician

POSITION SUMMARY STATEMENT: This position will provide and/or support patient care by performing tasks and duties consistent with professional standards and HealthPartners policies and procedures. In addition, may function in supply aid and/or sterilization capacity by maintaining a safe work area and ensuring that it is adequately stocked, cleaned and organized. Implement cleaning and sterilizing procedures to support infection control and OSHA standards.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • High school diploma or GED
  • 2 years customer service experience and/or healthcare experience
  • Complete Medical Terminology and Pharmacology online courses within six months of hire
• Licensure/ Registration/ Certification:
• Complete BLS course within 1 week of hire and maintained BLS certification in accordance with American Heart Association (AHA). No online only courses accepted.
• Knowledge, Skills, and Abilities:
  • Demonstrated organizational skills
  • Demonstrated verbal and written communication skills, including appropriate use of English grammar and spelling
  • Demonstrated ability to follow detailed instruction work efficiently despite interruptions and maintain a courteous and cooperative manner
  • Demonstrated ability to function with multiple priorities and interruptions

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Graduate of an accredited pharmacy technician program or currently registered as a pharmacy technician with one or more years pharmacy technician experience

or

• Graduate of an accredited Nursing Assistant program and current Nursing Assistant Certification
• Licensure/ Registration/ Certification:
• Knowledge, Skills, and Abilities:

ESSENTIAL DUTIES:

1. (20-50%) Perform functions that support / provide patient care.

• Patients are roomed according to rooming process standards
• Vital signs and other pertinent physical measurements are obtained and recorded accurately.
• Expanded medication history is collected, updated and documented to ensure quality and accuracy of medication list (according to authorized policy and demonstrating proficiency).
• Exam rooms and treatment rooms are prepared for examination of the patient and set up for procedures.
• Chart prep is completed for patient appointments as indicated by the type of clinic visit and the reason for the appointment
• Messages and test results are accurately received and relayed to the appropriate person/location in a manner consistent with clinic practices and/or standards.
• Gathers all necessary and appropriate information from a caller and relays information to the appropriate provider for necessary follow-up.
• Patient correspondence performed when requested.
• Patients are assisted in completing forms when appropriate.

1. (10-20%) Maintain equipment and keep adequate records

• An inventory of instruments and equipment is kept current.
• Instruments and equipment are calibrated as needed and maintained in proper working order. All maintenance is documented

1. (10-20%) Maintaining clinic supplies and ensure they are adequately stocked and well organized.

• Stock supply cabinets and rooms and organizes items as needed.
• Outdated supplies are removed and disposed of following department procedures.

1. (10-20%) Performs cleaning and sterilizing procedures to support infection control and OSHA standards.

• Prepare and sterilize instruments and equipment according to procedure.
• Complete scheduled cleaning requirements for the designated work areas.
• Document completion of work to comply with infection control and OSHA standards.

1. (20-50%) Documentation
   • Accurately document patient care and education materials, timely and completely in the EHR (electronic health record).
2. (5-10%) Mentor new colleagues and students (if trained and working in this role)

• Demonstrate ability to identify the orientee's learning needs and plan appropriate learning experiences
• Demonstrate ability to implement an individualized orientation plan for the orientee
• Demonstrate ability to validate clinical competence of orientee
• Facilitate development of organizational and prioritization skills of orientee
• Serve as a professional role model
• Provide feedback and educational opportunities in partnership with leader and/or educator

(5-10%) Other duties as assigned