Global Head of Account Management - Emerging Segment

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. LSEG is a systemically important part of the global financial system. It is the UK's second largest financial services business by market capitalisation, and in the top 10 of the FTSE 100.

A major financial information provider, with extensive experience, deep knowledge, and worldwide presence across financial markets, LSEG enables businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG has contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services - and its open-access model - LSEG provides the flexibility, stability and trust that enable its customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in London, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. The Group employs 26,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

The core values of the business are integrity, partnership, excellence, and change.

LSEG has demonstrated its successful strategy as shown in its strong financial performance. Post the Refinitiv acquisition, LSEG has shifted from a period of integration to transformation. The Group is a proven innovator with its market leading strategic partnership with Microsoft enabling next-gen data, analytics and cloud infrastructure solutions.

LSEG operates across the following divisions:

Data & Analytics: delivering data-driven insights, workflow and products to customers simply and flexibly so they can make better-informed decisions.

FTSE Russell: delivering category-defining indices across asset classes and investment objectives to create new possibilities for the global investment community.

Risk Intelligence: providing a comprehensive suite of screening, due diligence, verification and onboarding solutions, helping customers protect their businesses from a wide range of threats.

Markets: supporting customers across the end-to-end capital markets workflow, providing them with access to liquidity across multiple asset classes and regions; supporting their clearing and reporting obligations; and providing risk and balance sheet solutions.

LSEG is accelerating its sales and service model to better support our high-volume customer segment. As Global Head of Account Management for Emerging Accounts, you will define and lead the global strategy to scale a digitally led, data-driven account management model that drives growth, retention, and efficiency across tens of thousands of customers in our Data & Analytics, Risk Intelligence, and FTSE businesses.

This senior leadership role blends commercial strategy, digital innovation, and operational excellence. You will lead a global team of ~100 Account Managers across key Centers of Excellence, implement a consistent and scalable coverage model, embed modern sales tooling, and develop the next generation of Account Management talent. You will carry commercial accountability for segment performance, delivering measurable value to customers and the Group. This role reports directly into the Group Head of Global Customer Success and is part of the broader Sales & Account Management Extended Leadership team.

Key Responsibilities

Commercial Leadership & Strategy

• Define and execute the global commercial strategy for high-volume segments, delivering revenue, retention, and growth targets.
• Drive global consistency by evolving the Account Management function for the Emerging Segment.
• Identify regional and customer trends to expand value realization (upsell, cross-sell) and strengthen retention.
• Build a performance-driven culture focused on value delivery and disciplined sales execution.
• Partner with Sales, E-Commerce, and Marketing to drive pipeline generation and conversion.

Coverage & Operating Model

• Design and implement a global coverage model leveraging data, segmentation, and automation.
• Establish KPIs, team structures, and operating rhythms to enable scale and accountability.
• Define collaboration between Segment and Regional leadership for a unified performance view.
• Lead hub location strategy, maturing existing Centers of Excellence and assessing new opportunities.

Digital Tooling & Enablement

• Champion adoption of automation, AI, and data-driven sales signals to drive proactive, scalable engagement.
• Partner with Enablement, Operations, and Engineering to evolve the digital sales tech stack.

Talent Development

• Lead a high-performing global team, recruiting strong leaders and developing talent.
• Build digital-first skills across the team and ensure rapid onboarding for new hires.
• Foster a culture of coaching, inclusion, high performance, and succession readiness.

Cross-Functional Collaboration

• Embodies LSEG Enterprise Leadership by acting across functions and geographies with a long-term view.
• Partner with Digital Customer Success, Operations, Product, Marketing, Sales, and E-Commerce to deliver a seamless client experience.
• Play a key role in advancing LSEG's digital sales and service transformation.

Success KPIs

• Revenue
• Gross Sales (Upsell / Cross-sell)
• Retention
• Net Promoter Score (NPS)
• Product Usage
• Digital Tooling Adoption
• Customer Self-Serve Adoption
• Employee Engagement

About You

• 15+ years of progressive sales leadership, including leading large, digitally enabled account management teams.
• Proven success in managing high-volume, low-to-mid ACV segments across global markets; financial data or technology sector experience is an advantage.
• Strong knowledge of digital sales tools, customer engagement platforms, and scalable revenue strategies.
• Commercially minded and data-driven, with the ability to translate insights into action.
• Excellent communicator and influencer, effective across all levels and functions.
• Inspirational leader with a passion for digital transformation and operational excellence.
• Skilled at navigating complexity and change in a fast-paced, matrixed environment.
• Embodies LSEG values: Integrity, Partnership, Excellence, and Change.

Compensation/Benefits Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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