Order Entry

Who We Are:

Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers.

Why We are Different:

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get:

1. A unique, inclusive and supportive company culture.
2. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more!
3. Fair and competitive compensation.
4. Career development and mentoring and opportunities to grow.
5. Holiday, personal and vacation days.

Summary/Objective:

The Order Entry Specialist is responsible for performing all duties related to order entry, ensuring daily order processing goals are met with accuracy and efficiency. This role plays a critical part in maintaining excellent customer service by responding to internal communications promptly and professionally, recognizing that the quality of work reflects the value Lippert provides as a brand. Must be detail-oriented, thrive in a fast-paced environment, and be committed to continuous improvement. They must be able to navigate various customer channels, including OEM, Marine, WD, and Specialty Markets, while maintaining accurate data and supporting a seamless order-to-fulfillment process. This position requires strong collaboration, adaptability, and alignment with Lippert's Core Values.

Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Accurately enter customer orders received before 2:00 PM on the same business day

1. Work effectively within a team environment and participate in cross-training across order entry functions.

1. Monitoring customer orders sent electronically daily with minimal errors - include verifying/updating customer information and monitoring the internal process of all account orders.

1. Ability to learn general knowledge of the product line and is familiar with promotions and pricing schedules.

1. Performs all other responsibilities as may be assigned by management.

1. Demonstrated ability to give extraordinary customer service.

1. Exemplify the Lippert Core Values

1. Embrace and Drive Change, Think Big

1. Remove barriers for teammates and customers

1. Take care of customers, understand their expectations, and meet or exceed them

1. Create a culture of quality

1. Successful team members should be driven to meet or exceed goals

1. Database maintenance - ensure data is current and accurate in all systems or software that is used

Working Conditions:

• Primarily working indoors, office environment.
• May sit for several hours at a time.
• Prolonged exposure to computer screens.
• Repetitive use of hands to operate computers, printers, and copiers.

Qualifications:

1. High school degree or GED

Essential Functions:

• Enter, process, and maintain customer orders with speed and accuracy to meet daily business deadlines.
• Ensure accuracy of customer information and order data across multiple systems and platforms.
• Communicate effectively and professionally with internal teams to support seamless order-to-fulfillment operations.
• Provide excellent customer service by anticipating needs, resolving issues, and maintaining a positive customer experience.
• Collaborate within a team environment while adapting to changing priorities and business needs.
• Maintain working knowledge of products, promotions, and pricing to support accurate order entry.
• Uphold Lippert's Core Values by driving quality, continuous improvement, and alignment with organizational goals.

Competencies:

1. Team Player and adaptable, collaborative mindset and flexibility in response to changing priorities and business needs.

1. Maintains strong organizational habits, follows through on tasks, and takes personal ownership of outcomes.

1. Ability to work and make decisions independently and in groups

1. Willing and able to train others effectively on job responsibilities and processes

1. Understands and follows both verbal and written instructions with accuracy

1. Ability to comprehend and follow safety instructions

1. Willing to work overtime when necessary to meet team and customer needs

1. Demonstrated a high sense of urgency and organizational skills

1. Possess follow-up and follow-through skills - must be tenacious and persistent

1. Maintains professionalism in all interactions and decisions

1. Detail-oriented and demonstrated ability to work well in a fast-paced environment.

1. Strong verbal and written communication skills combined with PC literacy (Microsoft Office applications) and problem-solving skills.

Supervisory Responsibility:

This role does not have any supervisory responsibility upon hiring.

Physical Demands:
While performing the duties of this job, the Team Member is regularly required to talk and hear. This position primarily seated and entering data. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time hourly position, and hours/days of work are decided by production schedules and your reporting manager.

Travel:

Travel will be minimal and would be primarily local during the business day.

Preferred Education and Experience:

• Previous Data Entry Experience
• Customer Service Experience
• RV Experience

Additional Eligibility Qualifications:
None.

Work Authorization/Security Clearance:

Must be legally authorized to work in the United States.

AAP/EEO Statement:

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.

Lippert's strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.

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