Patient Representative (Women's Health Specialty Clinic) - Part Time

Why M Physicians?

The Women's Health Specialty Clinic is designed to provide comprehensive care to women and people with uteruses of all ages, offering resource for much of your healthcare needs. Our team of providers include primary care, OBGYN, Urogynecology and mental health services from University of Minnesota Physicians to offer services in a unique woman-centered environment. Our physicians and advance practice providers, who also serve as faculty at the University of Minnesota, are specialists in women's health, focusing on the whole person and making use of appropriate therapeutic approaches and disciplines so you can reach your goal of achieving optimal health and well-being.

The Patient Representative promotes M Physicians' philosophy of patient centered care to meet the needs of all visitors and guests by maintaining a welcoming, friendly profile in the clinic and is responsible for the professional and efficient operation of both reception check-in and checkout procedures. The individual in this role would benefit from having exceptional time management and prioritization abilities, exemplary customer service skills, and excellent organization and communication capabilities.

What you will do as a Patient Representative:

• Assists with phones and schedules future appointments and/or procedures.
• Welcomes visitors, provides non-clinical information, collects co-pays, and enters/verifies health insurance information at check-in
• Oversees the clinic lobby and patient waiting area and ensures it is clean, orderly and inviting
• Arranges accommodation and/or interpreter services as need needed for the patient visits
• Resolves non-clinical patient customer service issues
• Assists with coordinating provider schedules and appointments
• Improve efficiencies of clinic schedules and to reduce patient waiting times and enhance customer experience
• Requests/obtains/sends medical records and diagnostic test results from patient visits to other providers as requested

What you will need:

• Successful completion of Patient Representative training program and OJT within 5 weeks of hire.
• Knowledge of online scheduling and experience with EMR systems
• Keyboarding skills of 35 wpm.
• Proven experience in customer service

Location: M Health Fairview Women's Clinic - Minneapolis - 606 24th Ave S., Minneapolis, MN 55454

Hours: Monday-Friday, 7:30am-4:00pm, 32 hours per week (1 day off)

Benefits: This is a benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!