Service Technician III

The primary role of this position is to provide installation, startup, repair and preventive maintenance services for online grab sample systems and sample conditioning systems in the power and refining industries, primarily in the region of Northeast/ Carolinas/Pennsylvania/Virginia Service is performed at the customer site while promoting customer satisfaction and growth throughout the assigned territory.

Responsibilities:

• Provide installation, startup, repair and routine maintenance, calibrations and verification services for grab sample systems.
• Provide technical support, troubleshoot and analyze problems (both on-site and while traveling).
• Work cooperatively with service team and field and inside sales staff to promote customer satisfaction.
• Actively promote contractual service agreements and consumable purchases for equipment.
• Utilize CRM, Microsoft Outlook and other programs for scheduling, tracking and updating information.
• Submit prompt and accurate service and expense reports.
• Manage territory workload to facilitate successful attainment of territory goals.

Job Requirements:

• 2-year technical degree in electronics is preferred, or equivalent experience.
• Valid driver's license with Motor Vehicle Records review that satisfies company policy. Company vehicle is provided.
• Ability to lift/carry up to 50 lbs. on industrial catwalks and stairways. Follow safe work practices.
• Ability to work independently and prioritize work.
• Excellent customer service skills.
• Ability to travel daily to customer sites with occasional overnights.
• Solid electro-mechanical skills, including piping, tubing and equipment mounting.
• Ability to demonstrate proficiency with commonly used electronic test equipment.
• Ability to read and understand P&ID and isometric drawings.
• Strong computer skills required in Microsoft Office.
• Pre-employment drug screen and background check required, as well as ongoing random drug screening.
• Capable of working outdoors in all weather conditions.
• TWIC (Transportation Workers Identification Credential) card possession or eligibility.
• A Player competencies: Accountability, Awareness, Aptitude, Agility, Alliance, Anticipation

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