Healthcare Customer Service Representative

TEKsystems
$18.00 - $19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Waukesha
Sep 03, 2025
Healthcare Customer Service Representative Overview: We are seeking a compassionate and detail-oriented Healthcare Customer Service Representative to join our team. This role is essential in providing exceptional service to patients through direct interaction, phone communication, and support with medical equipment and supplies. The ideal candidate will be dependable, personable, and capable of managing multiple tasks in a fast-paced healthcare environment. Key Responsibilities: * Greet and assist patients upon arrival, ensuring a welcoming and professional experience. * Respond to patient inquiries via phone; return messages promptly and accurately. * Facilitate over-the-counter sales of soft goods and medical accessories. * Dispense medical equipment and supplies billed to insurance, including walkers, bath safety items, mobility aids, and orthopedic supports. * Provide clear and thorough instruction to patients on the use and care of dispensed items. * Unpack and organize incoming shipments (up to 30 lbs). * Assemble medical equipment as needed. * Accurately enter patient demographics and other relevant data into the system. Required Skills & Qualifications: * Minimum typing speed of 40 WPM (typing test required). * Strong customer service and interpersonal communication skills. * Proficient in data entry with high attention to detail. * Experience in a call center or healthcare setting preferred. * Reliable, punctual, and able to work independently and as part of a team. Preferred Experience: * Previous experience in a healthcare or medical supply environment. * Familiarity with insurance billing and patient instruction for medical equipment. * Ability to manage multiple priorities while maintaining a high level of professionalism. Top Skills: * Customer Service * Data Entry * Healthcare Communication * Call Center Operations Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukesha,WI. Application Deadline This position is anticipated to close on Sep 5, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.