Desktop Support Analyst - Project Team

Join a Team That Powers Innovation

AtNetworking Technologies and Support, Inc. (NTS), we've been delivering trusted IT solutions since 1997. Headquartered in Midlothian, VA, we offer a dynamic range of services-from network integration, managed IT, cybersecurity, and infrastructure support to web development, design, SEO, and more.

We're proud to employ over 140 full-time professionals, most of whom are network and field engineers. But what truly sets us apart is our people-first culture. At NTS, you'll find a collaborative, inclusive environment where your ideas matter, your growth is supported, and your work makes a real impact.

Whether you're just starting your career or looking to take the next step, NTS offers opportunities to work on meaningful projects across industries-including government, finance, healthcare, education, and nonprofits. Our diverse client base reflects our adaptability and commitment to excellence.

Why Work at NTS?

• Supportive leadership and team culture
• Opportunities for professional development and certification
• Challenging, rewarding projects with real-world impact
• Competitive compensation and benefits
• A workplace that values innovation, integrity, and collaboration

Ready to build the future of technology with us?Join NTS and be part of something bigger.

Must be able to pass criminal background check, have a valid license, and reliable transportation.

Responsibilities:

• Respond to requests for technical assistance via phone or electronically (tickets).
  
• Educate end-users on how to resolve various hardware and software problems.
  
• Diagnose and resolve technical hardware and software issues.
  
• Track and route problems and requests and document resolutions.
  
• Stay current with system information, changes and updates.
  
• Set-up new user hardware/ software.
  
• Maintain hardware and software inventory.
  
• Clone computer using imaging software; maintain clone images.
  
• Provide technical assistance for all printers and scanners.
  
• Provide technical assistance to users for network, VPN, web-based portal, and wireless issues.
  
• Escalate incidents to IT Network Administrators, Business Analysts, or Developers when appropriate.

Skills Required:

• At least 2 years' experience supporting Windows 10 & 11 desktop/laptop PCs
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
• Experience installing software, patches, updates on Desktops, Laptops, Servers
• Experience troubleshooting basic network, software, printing problems
• Customer Service Experience a must!

Skills Preferred but not required:

Comptia A+, Security+ or Network+

Schedule: M-F, 8am - 5pm

Pay: $18.00 - $21.00/hr. depending on experience and certifications

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

As a leading network system integrator, NTS provides an extensive range of IT solutions including network infrastructure solutions, managed services and monitoring, and mobile device management from our own Network Operations Center located within our headquarters. Our other offerings include systems migrations, technology relocations, computer hardware maintenance, mobile device management, managed print services, staff augmentation and product procurement.