Home Health/Hospice and Palliative Scheduling Liaison

Presbyterian Healthcare Services is seeking a dedicated and detail-oriented Scheduling Liaison to support our Home Health, Hospice, and Palliative Care teams. This role plays a critical part in ensuring timely, coordinated, and high-quality care delivery to patients in their homes.

Key Responsibilities

Collaborate with Patient Care Managers to process referrals and schedule Field Clinician visits.
• Coordinate staffing across departments to optimize clinician productivity and patient care outcomes.
• Manage daily scheduling tasks related to the intake workflow, including direct patient communication.
• Share responsibility for managing the department's phone queue alongside team members.
• Provide scheduling and operational support for the Albuquerque Home Health and Hospice Agency, with extended support to regional agencies within the Presbyterian Health System.
• Participate in cross-training initiatives to support interdisciplinary teams, including Nursing, Rehabilitation, and other clinical services.

What We're Looking For

• Strong organizational and communication skills.
• Ability to work collaboratively in a fast-paced, remote environment.
• Flexibility to work varied hours, including weekends.
• Commitment to learning and supporting across multiple disciplines.

• This is a Full Time (1.0 FTE) position - Exempt: No
• Job is based at Remote Presbyterian El Camino
• Work hours: Varied Days and Hours- includes weekend days

• High School Diploma or GED required; Associates degree preferred.
• Two (2) or more years clinical experience as a Clinical Scheduler required.
• Short-term training in Medical Terminology
• Customer service and scheduling experience.
• Advanced computer skills with Microsoft Office Platform.

• Utilizes EMR scheduling applications to manage patient appointments and validate demographics.

• Coordinates scheduling for RDS Home Health and Hospice, including provider block time across sites.

• Ensures compliance with CMS guidelines for clinician scheduling and documentation.

• Maintains positive relationships with statewide agency personnel, internal and external.

• Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.

• Produces required reports such as Supervisory Visits and Geographic Team Reports.

• Answers agency phone queue, resolves inquiries, and supports message routing.

• Supports onboarding by managing EMR schedule templates and mentoring new CSC staff.

• Secures signed provider orders to ensure timely billing and regulatory compliance.

About Presbyterian Healthcare Services

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities-like challenges, webinars, and screenings-with opportunities to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.