Contact Center Representative

Position Summary:

It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include

• Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
• Providing chat-based member service via our Contact Center Chat Queue.
• Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
• ITM (Interactive Teller Machines) check approvals and report ITM machine errors when applicable.
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  Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial service.

  
  

Job Requirements:

High School Diploma; previous experience in customer service strongly preferred; demonstrated ability to work as a team; excellent communication and computer skills, including Word, Excel and web. Qualified candidates must have strong interpersonal skills, attention to detail, and ability to multi-task.

Hours: Full-time, 37.5 hours/week, including rotating Saturdays.

Reports to: Contact Center Manager

Grade 07: Min $20.00 - Max $29.99

Telecommute Status: On-Site (Primary work location is at our Contact Center).