All about us
You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.
We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.
Work environment
This position is based out of our Minot, ND office and involves frequent travel to the Williston, ND region.
Learn more at Life at Blue | BCBSND.
Pay information
- Pay Level: 021
- FLSA Category: Exempt - Salaried
- Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
- Opportunities for continued salary growth through a performance-based merit program.
- This position is eligible to participate in the company's sales incentive plan.
A day in the life
The Account Manager - SG/MM/SM (Small Group/Mid-Market/Special Market) is responsible for providing customer support and account management duties to assigned small group, mid-market and/or special market clients. This position serves as a point of contact for existing clients, maintaining positive relationships, and maximizing sales opportunities during the renewal process.
Your responsibilities will include
- Focuses on retaining and growing existing accounts.
- Promotes local service club and community involvement and attends local events to maintain presence in the market.
- Crafts targeted strategies designed to meet specific client needs and provides product recommendations.
- Meets regularly with assigned client accounts and ensures clients are consistently satisfied with the organization's products and level of service.
- Provides information to clients about changes to products and underwriting policies and billing procedures.
- Delivers member or client materials as needed.
- Supports open enrollment meetings and provides client trainings, if applicable.
- Identifies additional sales opportunities during the renewal process.
- Maintains knowledge of company products in the healthcare industry, new service offerings, policies and procedures, and regulations impacting the business.
- Keeps clients informed about company initiatives and programs highlighting the benefits to the consumer.
- Collaborates with internal team members ensuring implementation and coordination of the renewal and sales activities are operating smoothly.
- Ensures necessary documentation is completed and appropriate internal systems are updated.
- Develops a professional rapport with clients to enhance new and ongoing business relationships.
- Travel outside of core business location is required.
What you need to succeed
- Associate's degree in Business, Marketing, Healthcare or related field
- 3 years of sales, marketing, account management or related experience
- Must have or obtain ND Insurance Producer License, including the passing of the Accident and Health and Life and Annuity exams within 3 months of hire and maintain continuing education requirements annually
- Must maintain an active and valid/unencumbered driver's license which allows for standard driving privileges in North Dakota and Minnesota
Demonstrates a proactive and professional approach to customer engagement, ensuring positive experiences through attentive listening and timely support
Applies technical expertise and professional judgment to resolve issues and contribute to team goals effectively
Communicates clearly and confidently in both verbal and written formats, tailoring messages to diverse audiences and ensuring mutual understanding
Effectively prioritizes tasks and manages resources to meet deadlines and support operational efficiency
Responds well to changing priorities and environments, maintaining productivity and a positive attitude under pressure
Takes ownership of issues and follows through to resolution, ensuring customer satisfaction and continuous improvement
Demonstrates genuine care and understanding for others' perspectives, fostering trust and building strong relationships with customers and colleagues
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Benefits
- Affordable medical, dental and vision coverage accepted throughout the United States
- Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
- Employer-paid life and disability insurance
- 401(k) retirement plan with company match and immediate vesting
- Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
- Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.
Additional company perks
- Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
- Comprehensive learning and development opportunities and an Educational Assistance Program.
- 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
- Employee recognition, community initiative events and yearly company outings.
- Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
- Opportunities to connect through employee committees.
Equal opportunity employment
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
For questions, please email careers@bcbsnd.com.
This job posting will be closed 8/29/2025 at 8:00 a.m. (CT). No further applications will be considered.
Blue Cross Blue Shield of North Dakota
parental leave, paid time off, paid holidays, 401(k), retirement plan
Aug 16, 2025