Consumer Support Specialist

Think is seeking a dedicated and customer-focused team member to join the Deposits department as a Consumer Support Specialist to provide customer service and technical support to our front-line staff. As a Consumer Support Specialist, you will play a key role in serving our customers from a "back-office" support position using your knowledge in banking and deposit products along with your keen attention to detail to assist front-line bank staff on issues related to CIF, consumer debit cards, transactions, and deposit accounts.

You will use your commitment to providing excellent internal customer service to interact with branch and front-line team members while serving as a resource for CIF requirements and procedures, fielding questions, and providing support on debit card transactions and deposit services.

As a Consumer Support Specialist, you will support the daily operation of Think's digital banking activities including Online & Mobile Banking, Authentication software, Bill Pay and Remote Deposit Capture as well as various digital payment options. Using your thorough understanding of technology systems related to debit cards, deposit accounts and item processing, you will help to ensure these systems are running smoothly while assisting coworkers and customers with troubleshooting any issues

You will engage a high level of accuracy to monitor customer deposit activities and conduct quality control reviews to ensure CIFs and deposit related accounts and services are accurate and compliant.

Additional Responsibilities:

• Provide thoughtful recommendations and suggestions related to deposit accounts, debit cards, and other deposit services
• Actively engage in ongoing dialogue with frontline staff regarding deposit and CIF requirements, processes, and procedures
• Create training and reference materials for frontline staff and maintain functional daily work
• references on company intranet
• Stay abreast of regulatory changes pertaining to debit cards and deposit accounts
• Report Fraud to Account Security
• As a team member on the deposits team, you will participate in project work and testing related to deposits and digital banking.

Education and Experience Requirements:

• High school diploma or equivalent
• 1 years experience in consumer banking preferred
• Thorough knowledge of consumer deposit ownership structures
• Thorough knowledge of debit card, deposit, and digital banking related products, services and procedures

Schedule: This is a full-time position working 40 hours/week. The hours for this role will range from 8:00 AM - 5:00 PM Monday through Friday, and some Saturdays from 8:45 AM - 12:45 PM.

Pay: $28.62/hour

Benefits:The position is eligible for a full benefits package including:

• Health insurance with HSA contribution
• Dental insurance
• Vision insurance
• Up to 23 days of PTO annually
• Seven paid holidays
• Four weeks of paid family leave
• Up to 7.5% 401(k) employer match
• Tuition reimbursement
• Clothing allowance

Think's open culture empowers employees to provide the best financial care to customers every single day. Our professional compensation plan is passionate about quality of business outcomes and helping customers achieve peace of mind. We are not focused on quantity, as compensation is not directly related to the number of accounts opened or volume produced.

Think Bank is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.