Leader of Commercial Operations

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:

Your role and responsibilities

As the Leader of Commercial Operations, you will have multiple groups that you are responsible for: POS/POT, the entire Disputes team including SPA disputes, and the Channel Incentives team. You and your team are responsible for managing the disputes load, systems, and processes, the POS/POT tracking and reporting, and for managing the Incentive team, driving end-to-end incentive program lifecycle and executing programs aimed at increasing customer loyalty, retention, and overall satisfaction. This role will work alongside many stakeholders and will require a balance of leadership and influence skills, as well as people management and analytics skills to support the broader strategic and operational needs of the team.

The work model for the role is: remote (#Li-Remote) with estimated 25% travel.

This role is contributing to the Electrification Installation Products division.

Main Accountabilities:

• Dispute Management & Reporting: Collaborate with the Disputes team to reduce dispute volume, support A/R collections with proper documentation, and report monthly dispute data to Finance for leadership visibility.

• System & Process Optimization: Partner with the CFIN team to ensure system access and processes align with ELIP needs, while evaluating and improving commission-related documentation workflows (POS/POT).

• Cross-Functional Collaboration: Coordinate with Sales, Channel Management, Legal, Product Management, Finance, Operations, and IT to ensure effective execution of programs and initiatives.

• Incentive Program Oversight: Lead continuous improvement of incentive programs through analytics, financial impact analysis, and ownership of related tools, including data validation and enhancement planning.

Knowledge, Skills, Experience:

• Education: Bachelor's degree or equivalent experience

• Leadership & Experience: Proven people manager with 10+ years of experience in sales, business analysis, and industry trends, with a demonstrated ability to take on complex assignments and grow within an organization.

• Industry & Technical Knowledge: General understanding of the electrical or related industries, with hands-on experience using tools like TM1, QlikView, SAP, and strong proficiency in Microsoft Excel and Office Suite.

• Financial & Analytical Skills: Background in financial analysis, operations, and internal controls, with basic finance/accounting knowledge and the ability to interpret business performance metrics.

• Project & Process Management: Certified or experienced in project/process management, with a focus on driving efficiency and continuous improvement across functions.

• Communication & Influence: Excellent written and verbal communication skills, with the ability to influence across all levels in a matrixed environment.

• Problem Solving & Adaptability: Strong problem-solving skills, attention to detail, and the ability to prioritize, multitask, and thrive under pressure while embracing change and ambiguity.

• Candidates must already have a work authorization that would permit them to work for ABB in the US.

What's in it for you

ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $116,200 and $185,920 annually and is eligible for a short-term incentive plan/annual bonus.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.