IT Manager, CRM

ENABLE your future through light.

Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.

ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.

We are presently seeking a IT Manager - CRM Systems who will work out of our corporate headquarters in Pittsburgh, PA. and is committed to ensuring overall business success and corporate governance. In addition to a vast portfolio of high-performance photonic products and technologies, Excelitas offers single source convenience and reliability for integrated end-to-end photonic solutions... from light source to sensor, and everything in between. We excel at delivering innovative and customized components, sub-assemblies and fully integrated photonic systems to meet the unique illumination, optronic, sensing and optical technology needs of global OEM customers.

The IT Manager to lead the CRM team which is mostly Salesforce (and other CRM systems that come from our acquisitions till we consolidate them into Salesforce) will join a talented and passionate global team at Excelitas Technologies and play an integral role in delivering technology enabled process transformation in partnership with the business teams, leveraging SalesForce and other applications with a focus on the front end applications relating to marketing and sales functions. You will have the opportunity to improve business operations across all the global locations of Excelitas Technologies.

In this position, you will lead and manage a team of CRM platform admin, analysts and developers to enable new capabilities to support the business and supporting the existing capabilities and integration to the ERP systems.

To be successful, you must have demonstrated analytical and leadership skills & be able to communicate sales process topics to a broad audience at all levels of the organization.

Main responsibilities:

• The IT Manager - CRM systems will manage the Excelitas CRM team in IT and also the external partners who help us manage the Salesforce and other CRM systems to support the business operations;
• Will work with core IT and business teams on various projects and help with the development and administration of our SalesForce system and other CRM applications;
• Document functional requirements, develop functional specs for program changes, design, configure & tests new capabilities, enhancements that improve the business productivity, enhance value and end-user experience. Will strive to enable global solutions for all sites;
• Creates & executes required test scenarios across various systems to ensure complete testing on all new & changed components and ensure the integration works as planned;
• Provide operational support of existing SalesForce and other applications by troubleshooting and resolving issues in timely manner;
• Support data maintenance & cleansing on an ongoing basis, under the direction of the CRM Business Analyst;
• Flexibility to support urgent inbound requests from multiple regions & time zones;
• Drive continuous improvement through trend reporting analysis and metrics management;
• May conduct system demos and work with users providing training and testing support.;
• Other related tasks as assigned by the team lead or supervisor/manager.

Qualifications:

• Prior Manager experience in leading a team of between 4 and 10 people in developing a strong performance based organization;
• BA/BS Degree is required with 2+ years of experience in Salesforce.com CRM or similar enterprise scale CRM with at least one full cycle implementation and support. If the experience is in other CRM then the Manager will learn this capability quickly upon joining to better manage the capabilities and the team;
• Experience in working business stakeholders to develop roadmaps and CRM strategy is needed;
• Working knowledge of SDLC project methodology (i.e.; Agile and Waterfall). Experience as a Project Manager to manage and lead projects and capabilities is needed;
• Good understanding of various data integration techniques and good background in database management & design;
• Should have applications integration experience to build and test the end-to-end process.
• Excellent verbal and written communication skills;
• Ability to work with international IT teams and business stakeholders. Coverage in different time zones will be needed;
• Ability to travel as needed. Between 0 % and 15% of the time (within USA or international).

Preferred Qualifications:

• Prefer 4+ years of SalesForce analyst/development experience;
• Good understanding of Apex and Visualforce programming experience or other programming required Administrator and Platform Developer certifications highly desired;
• Salesforce.com certification is a big plus;
• Business knowledge of processes around all aspects of Sales and Marketing functions in Manufacturing;
• Experience in SAP Order Management processes and functionality is a big plus;
• Experience in a multi-instance landscape for a global organization.

Must be a US Persons/No sponsorship offered for this position

No relocation offered for this position

All applicants must comply with the CGP (Controlled Goods Program).

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Disability/Gender Identity/Sexual Orientation

Excelitas is seeking leaders and innovators to join our global team! Visit: www.excelitas.com/join-our-team

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