Junior Help Desk Operator - Weston FL

About Capitol Bridge

Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.

Capitol Bridge invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. In this role, you will be a key player in providing essential customer support to our organization. As a mid-level team member, you will have the opportunity to develop your skills in troubleshooting issues, assisting users with inquiries, and contributing to the overall efficiency of our help desk operations. This is an ideal position for individuals passionate about customer support, offering growth opportunities within a supportive and collaborative work environment. Join us in making a positive impact by ensuring the smooth functioning of Capitol Bridge's systems. This position is contingent to successful completion of Security and background requirements.

Location: Weston, FL (Remote)

Pay and Benefits:

• Salary: 17.50 p/h
• Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
• Company sponsored Life Insurance.
• 401K Retirement plan.
• Vacation Leave and Sick Leave
• Employee Assistance Program
• Paid Training
• Paid Holidays

Job Responsibilities:

• Provide customer support services to the client's registrant community.
• Respond to customer issues utilizing problem recognition, research, isolation, resolution, and follow-up steps to resolve the issue.
• Provide first-tier support to end users for call support and resolve less complex problems immediately.

Qualifications & Experience:

• High School Diploma or High School Equivalency
• Seven (7) years of experience with two (2) years as a customer support services operator/analyst.
• Must be within commuting distance to El Paso, TX or Weston, FL.
• A multilingual speaker is a plus.

Screenings Requested:

You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge, Inc. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice

We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.