Customer Service Representative - FEMA

Make a Difference with FEMA: Join Our Customer Service Team in Columbia SC!

Capitol Bridge is on the lookout for passionate Customer Service Representatives to join our team in Columbia, SC. This is your opportunity to support individuals affected by disasters through our collaboration with FEMA. We need experienced Data Operators (Level I) eager to contribute positively to our customers' experiences.

Why Join Us?

As part of our team, you'll embark on a meaningful journey, helping others in their time of need. To ensure you're fully prepared, Capitol Bridge provides paid, comprehensive training. This training equips you with the necessary tools and knowledge to deliver unparalleled service, support, and professionalism to every caller.

Your Impact Starts Here.

By joining us, you play a critical role in our mission to aid those impacted by disasters. If you're enthusiastic about making a significant impact and ready to elevate your career in customer service, we invite you to apply.

This position is contingent upon project award and contract approval.

On-site Hours of Operations:7:00AM-11:00PM (May vary based on company needs)

Compensation: $17.20 p/h + Health & Welfare

Health & Welfare (H&W) dollars-also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination.

Pay and Benefits:

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  Paid Holidays.

  
  

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  PTO

  
  

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  A variety of shifts that meet lifestyle and family goals.

  
  

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  Fun, professional atmosphere.

  
  

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  Leadership support to ensure success in a meaningful career.

  
  

Responsibilities include (but not limited to):

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  Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)

  
  

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  Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks

  
  

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  Complete basic call-related input in computer terminal to phone inquiries

  
  

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  Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

  
  

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  Attention to detail, ability to multitask is required

  
  

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  Meet Quality Assurance (QA) and other key performance metrics

  
  

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  Track and document all inquiries using the applicable systems

  
  

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  Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures

  
  

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  Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions

  
  

Education, Skills and Qualifications:

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  High School Diploma or GED required

  
  

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  At least six (6) months of customer service/secretarial/telemarketing experience required

  
  

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  U.S. Citizenship (Lawful permanent residents are not allowed)

  
  

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  Ability to speak and read English clearly, professionally, and fluently

  
  

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  Ability to pass a federal background check

  
  

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  Ability to comply with moderate computer usage including MS Office applications

  
  

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  Ability to work nights and weekends, as well as overtime and/or holidays as needed

  
  

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  Experience with and/or ability to use call center telephony equipment

  
  

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  Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

  
  

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  Call center experience preferred, but not required