Service Manager

(Please read first) Application Instructions

To be considered, please complete both steps:

1. Complete the Culture Index Survey by copying and pasting the following link into your web browser: https://go.cultureindex.com/p/dEZXZCT0CqKOXCB1aSz
2. Submit your application - Click the "Apply" button at the end of this job description to officially apply for the role.

*Here at MSHS PPG, the Culture Index Survey is a key part of how we build high-performing, aligned teams. There are no right or wrong answers - it simply helps us understand your natural work style. It takes less than 10 minutes to complete and is a required step in our hiring process.

Service Manager - People-Focused Operations Leader
Location: Anchorage, AK
Department: Service Operations
Reports To: Regional Manager
Work Type: Full-Time
Travel: Up to 25% to customer sites and company locations
Direct Reports: Service Technicians
Compensation: $85,000 - $115,000 per year (depending on experience)
Bonus: Eligible for annual performance bonus + $1,000 sign-on bonus
Relocation: Relocation assistance available

We're looking for a dynamic, people-focused leader who thrives on social interaction, motivating teams, and building strong customer relationships. In this role, you'll be the driving force that keeps service operations running smoothly-leading technicians, delighting customers, and ensuring projects are completed safely, efficiently, and on budget.

If you're energized by working with people, skilled at persuasion and influence, and love the challenge of juggling multiple priorities in a fast-paced environment, this is your chance to step into a role where your leadership sets the tone for the entire team.

As Service Manager, you will oversee a team of skilled service technicians, manage workflow to meet financial and operational goals, and serve as a trusted point of contact for customers. You'll blend hands-on involvement, people leadership, and operational oversight, ensuring that service delivery exceeds expectations.

You'll create a positive, motivating work environment where people feel valued and inspired to do their best work-while also driving operational excellence and meeting performance targets.

• Lead, coach, and develop a team of six service technicians, setting a positive, motivational tone.
• Build strong, trust-based relationships with customers and internal partners.
• Serve as the go-to problem solver for escalations and complex service issues.
• Oversee scheduling, workload distribution, and dispatch to match technician skills with job needs.
• Partner with sales teams to identify service opportunities and drive customer loyalty.
• Ensure projects are completed safely, on time, and on budget.
• Monitor KPIs such as revenue, margins, technician utilization, and customer satisfaction.
• Maintain safety compliance and oversee facility and equipment readiness.
  

• 1+ years of service operations experience, preferably in diesel/marine/generator industries.
• 1+ years managing technicians or service teams.
• Strong leadership and communication skills, with a persuasive and motivating style.
• Technical knowledge of diesel and gaseous engines, generators, controls, and related systems (or ability to learn quickly).
• Proven ability to lead and inspire teams in a fast-paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel) and business ERP systems.
• Excellent customer service and problem-solving skills.
• Ability to manage multiple priorities and adapt quickly to change.
  

• High school diploma or GED required; post-secondary technical training a plus.
• Familiarity with MTU, CAT, Cummins, Waukesha, Wartsila, EMD, Detroit Diesel, Jenbacher, or similar engines.
  

MSHS Pacific Power Group is a leader in power and propulsion solutions for the marine, industrial, and energy sectors. We value leaders who bring energy, optimism, and the ability to inspire. In this role, you'll:

• Set the tone for a positive, high-performance work culture.
• Be at the center of customer relationships and team success.
• Have the autonomy to make impactful decisions.
• Work in an environment that moves fast and rewards results.
  

• Medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and holidays
• Tuition reimbursement and professional development opportunities
• Company-paid life and disability insurance
• Annual performance bonus
• $1,000 sign-on bonus
• Relocation assistance to Anchorage, AK
  

Lead with energy. Motivate your team. Keep customers coming back.
Apply now if you're ready to make an impact as a Service Manager with MSHS Pacific Power Group.

Complete the Culture Index Survey - Click here or paste this link into your browser:

https://go.cultureindex.com/p/dEZXZCT0CqKOXCB1aSz

MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws. We understand that marijuana laws vary by state, and our testing policies are designed to ensure compliance with both federal and state requirements where applicable.