Police Service Representatives I

Our Police Service Representatives make up the communications and records management center of the Champaign Police Department. They are the go-to subject matter experts in a wide range of areas. Why? Because, as the Department’s front line support staff, they receive and respond to all manner of questions and requests for information from officers, law enforcement agencies, and community members. As a team, they do this 24 hours/day, 365 days/year with each team member working an assigned shift with two consecutive days off per week.

Benefits include paid sick, personal, and vacation leave and 11 holidays per year as well as health and life insurance and a pension through the Illinois Municipal Retirement Fund (IMRF). The City offers a one-time Residency Incentive Reimbursement of $2,500 to eligible employees who establish residency or relocate within the City of Champaign. View the full AFSCME Fringe Benefit Summary at champaignil.gov/salaries.

Applications must be submitted online no later than Sunday, August 17, 2025. 

Responsibilities of Position

Police Service Representatives are customer service, information, and data experts. They utilize multiple sources including specialized police-related computer systems to research, enter, retrieve, and analyze information. A LOT of information. Including following up on approximately 62,000 calls each year. And they share this information by phone, email and other written correspondence, radio, and in-person. They are in the know and a great resource to officers and community members – they answer questions, resolve issues, maintain records, monitor building security, and more, sometimes simultaneously, with strong attention to detail and accuracy and in a timely manner.

Salary and Benefits

•                    Starting salary: $27.47 per hour.

•                    Full-time, on-site, FLSA non-exempt, AFSCME bargaining unit position.

•                    The City of Champaign offers excellent fringe benefits including:

o Paid vacation, sick, and personal leave and 11 paid City holidays each year

o Health, life, dental, and vision insurance

o Retirement health savings and flexible spending plans

o Retirement benefits through the Illinois Municipal Retirement Fund (IMRF)

View the Salary Schedule and AFSCME Fringe Benefit Summary at: ChampaignIL.gov/Salaries.

View the full AFSCME contract at ChampaignIL.gov/hr/jobs/bargaining-units/.

Required Qualifications

•                    High school diploma or equivalent training and experience.

•                    Ability to provide calm, courteous, and helpful customer service, at times in stressful or time sensitive situations.

•                    Ability to transition seamlessly between various tasks and return to task effectively if interrupted.

•                    Ability to perform data entry at 6,000 net keystrokes per hour (approximately 24 words per minute) with 90% or higher accuracy. Need to check your skill level? Search for “Free Online Typing Tests” for practice and timed tests.

•                    Ability to use spreadsheets and computer systems to access and retrieve information.

•                    Ability to review data and provide accurate summary.

•                    Ability to maintain confidentiality of information.

•                    Ability to work all assigned shifts, overtime, and holidays.

•                    Ability to obtain within six months of hire and maintain LEADS operator and CJIS certification. Certification training, preparation, and support will be provided.

•                    Licensed as a Notary in the State of Illinois or ability to obtain licensure.

Preferred Qualifications

•                    Experience with administrative tasks such as records management, data entry, filing, multi-line phone systems, and preparing reports.

•                    Experience providing support in a related setting, such as law enforcement, emergency response/medical, security, etc.

•                    Experience working shifts covering 24 hours per day, including nights, weekends, and holidays.

•                    Experience with multiple communication formats including in-person contacts, phones, electronically, and over radios.

Drug screening and criminal background check is required.

To apply, visit the City’s Jobs Page at ChampaignIL.gov/jobs.