Information Technology Service Delivery Supervisor

Under the direction of the assigned administrator, supervise, coordinate and perform the activities of the District Information Technology (IT) Service Delivery Team; collaborate with departments and users to ensure the delivery of IT services; maintain user relations.

Supervise, coordinate and perform activities related to the implementation and maintenance of departmental and enterprise processes and tools/systems supporting Information Technology Service Management (ITSM); implement and support procedures that include, but are not limited to, incident management, request management, problem management, change management, IT asset management, knowledge management, project management, desktop support, and mobile device management; stay current on industry trends and advancements; recommend changes in procedures as appropriate and implement continuous process improvements for the department and across the District; monitor and analyze service performance metrics; respond to verbal, written, and electronic inquiries from users regarding status of work requests, backlog, and issues; provide technical expertise to employees; oversee daily operations of the team to ensure user IT needs are satisfactorily addressed and issues are resolved timely; lead, support, and participate in IT projects; confer with College and District Office Departments to coordinate efforts and enhance IT services; establish department goals according to guidelines; supervise, train, and evaluate assigned employees; participate in interviewing and selecting new employees; operate office equipment including computers utilizing the MS Office suite and similar software applications; assure compliance with good IT practices; ensure accountability and adherence to applicable laws, regulations, policies, and procedures; prepare, monitor, and maintain budgets and expenditures for assigned functions and activities in accordance with District policies; administer disciplinary actions if necessary; perform related duties as assigned.

EXPERIENCE: Two years in a lead or supervisory role. Four years of increasingly responsible experience in IT service management, desktop support, application/product support, user-centered design, and/or customer relationship management (the required lead/supervisory experience may also be used towards meeting this requirement if in the required fields).

EDUCATION: Bachelor's degree from an accredited institution.

Applicants applying to this position are REQUIRED to complete and submit:

1. A Los Rios Community College District Application
2. Resume or Curriculum Vitae
3. Letter of Interest

• Applications submitted without all required documents, listed above, will be disqualified.
• Applicants indicating "see resume" on the application will not have that referenced experience considered for minimum qualifications, which may lead to the application being disqualified.
• Only information (education, experience, etc.) listed on the application will be considered for minimum qualifications.
• Applicants, including current Los Rios Community College District employees, are required to provide official transcripts, if required to meet the minimum qualifications for the position.
• Applicants are required to submit official transcripts within 60 days of the time of hire.
• Graduate advising documents and grade reports will not be accepted as official transcripts.
• Individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees, and other relevant documents.
• A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement even if the foreign transcript has been accepted by a college or university in the United States.
• Foreign transcript evaluations are ONLY accepted from AICE (Association of International Credential Evaluations, Inc.) or NACES (The National Association of Credential Evaluation Services) agencies or evaluators. For additional information on foreign transcript evaluations click here.