New

Customer Care Project Manager

Staffmark Group
$44.00-$44.00
paid time off, paid holidays, 401(k)
United States, New Jersey, Ridgefield Park
Aug 01, 2025
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Ridgefield Park, NJ. Project Manager - Customer Care Top Skills: 1. Must be Bilingual Korean 2. Experience in customer service/support/experience centric field 3. Working knowledge of Project Management Fundamentals, Documentation practices, and systems Position Description: The primary objective of this position is to support Customer Care CE Operation activities, including Project/Program Management, creation & planning, and status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects, as well as supporting key functions within the Field Service operations team - such as data analysis and reporting. Candidates should have great communication skills, as well as PowerPoint skills with capability of storytelling visually. Responsibilities: Manage various ongoing projects portfolio within the CE Operation Support business leads in the creation of project plans, deployment & handover plans, resource plans Ensure that all projects have required documentation as they move through the project tollgates Collaborate with program developers and business leads to keep project in scope Communicate to leadership on project status and escalation/decision points Ability to build, analyze, and report data by utilizing Excel (SAP/BI experience is a plus) Work with cross functional teams to make necessary adjustments, implement new ideas, and provide solutions to Field Service operations. Requirements: Education - Bachelor's degree (or equivalent experience but priority to degree holder) 4+ years hands-on project management experience with budgets >$50K 4+ years strategic planning and project development experience Experience in customer service/support/experience centric field Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings) Working knowledge of Project Management Fundamentals, Documentation practices, and systems Experience working in a global organization a plus Necessary Skills/Attributes: Bilingual in English and Korean Excellent verbal and written communication skills Client service driven with excellent relationship management skills Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders Team oriented, but able to work independently and manage multiple tasks Self-directed, self-motivated and results-oriented, fast learner Exceptional skills in Microsoft Office, including Excel, PowerPoint, Project, and Word Staffmark talent working with this client receive competitive compensation and a great benefits package including medical, dental, vision, 401K and Paid Time Off plus more! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on a range of factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. 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