Manager of Donor Operations

Manages all donor recruitment activities and oversees donor services operations for a specified area in accordance with the organization's goals of collecting blood and apheresis blood components from volunteer blood donors. Accountable for attaining pre-set production goals each month, and for efficiency of drives.

The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Accountable for attaining pre-set production goals each month, and for efficiency of drives
• Oversees daily scheduling of blood drives to ensure an adequate supply of blood at all times
• Develops and maintains donor recruitment programs and expansions
• Ensures staff compliance with blood center's recruitment policies, procedures and regulations
• Represents blood center and/or acts as spokesperson in community when necessary
• Ensures staff meets the current standards of Quality Assurance and ensures quality improvement
• Coordinates with other departments to achieve the maximum efficiency while meeting or achieving the needs of the donor groups, other personnel, and demands of health institutions served by the organization
• Responsible for follow-up of donor reactions and donor complaints
• Ensures good customer service is provided and excellent technical skills are being performed by all blood collection staff.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree from an accredited college or university; five (5) years of management experience in a related field; or equivalent combination of education, training and/or experience.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

Valid Florida driver's license and clear driving record

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals according to CGMP (Current Good Manufacturing Practices) standards.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to delegate, manage and supervise effectively.
• Ability to speak, write, read, and understand standard English.
• Ability to perform tasks effectively utilizing digital technology and communication tools (smartphones, tablets, etc.)
• Basic computer skills including knowledge of Microsoft Office applications
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to commute with personal transportation.

PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or of moderately heavy objects and materials (up to 50 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Tasks may involve some climbing, stooping, kneeling, crouching, crawling, walking, standing, and manual dexterity in the operating of phlebotomy equipment.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. Performance of this job could expose the employee to blood-borne pathogens. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories