VP, Consumer Wallet
 Lighthouse Credit Union | |
tuition assistance, 401(k), profit sharing
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 United States, New Hampshire, Dover | |
 Jul 31, 2025 | |
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OUR LEADERSHIP PHILOSOPHY At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following: LEADERSHIP COMPETENCIES Demonstrates Interpersonal Awareness & Skills: A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As a senior leader, you will set organizational standards for interpersonal excellence and promote a culture of open communication and teamwork at all levels. Embraces Change & Learning: This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As a senior leader, you will coach and develop managerial talent, encourage innovative fail-fast thinking and lead by example while adapting to change. You will also translate organizational strategies into focused and actionable goals while fostering a culture of continuous improvement and excellence. Utilizes Critical & Creative Thinking: Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges to take initiative beyond one's immediate responsibilities. As a senior leader, you will demonstrate a comprehensive understanding of the business, contributing significantly to business strategy. You will also lead major organizational change initiatives, balancing team talents with their skills and effectively coordinate work across teams to promote positive change and strategic process. Takes Personal Ownership: This competency focuses on taking responsibility for performance goals, proactive collaboration, and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As a senior leader, you will recognize and address organizational stress points, initiate, and participate in leadership development opportunities, and act in the best interest of members and the organization, setting an example of integrity and professionalism. POSITION SUMMARY The Vice President, Consumer Wallet is a key member of the senior leadership team, responsible for strategic oversight and Profit & Loss (P&L) management of the credit union's consumer deposit portfolio (including checking, savings, money market accounts, CDs, and debit card usage) and consumer credit card portfolio. This role drives growth, profitability, innovation, and utilization across all consumer banking products and ensures alignment with the credit union's mission, values, and strategic objectives. This is a true business-line leadership role, responsible for both the top and bottom line, and for making commercial decisions to optimize profitability, risk, and growth across consumer deposit and card products. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Strategic Leadership & Portfolio Ownership: * Owns full P&L accountability for consumer deposit and credit card portfolios, including pricing, portfolio performance, product roadmap, and member engagement. * Develops and executes data-informed strategies to grow deposits, increases debit and credit card usage, and optimizes portfolio profitability. * Drives pricing strategy, unit economics, and margin management to maximize sustainable profitability. * Owns business case development, financial modeling, and ongoing portfolio optimization. * Monitors portfolio trends, competitive landscape, and regulatory environment to inform strategic decisions. * Fosters a productive and engaging work environment for direct reports by promoting skill development, coaching for improvement and growth, clearing roadblocks and by inspiring others, through words, actions, and behavior, to live our mission, vision, core values and leadership competencies. Product Management & Operations: * Leads end-to-end lifecycle management of consumer banking products, including market research, development, enhancements, and sunsetting. * Oversees operational management for deposits and cards portfolios, ensuring efficient delivery of deposit operations and card/payment management. * Leads negotiation and management of vendor and network partnerships (e.g., card processors, payment networks). * Develops strategies for interchange income, rewards/cashback optimization, and competitive fee structures. * Champions deposit and card product innovation to ensure offerings remain competitive, relevant, and aligned with member needs. * Partners with Strategy, Marketing and Product to design go-to-market plans, product campaigns, and digital experiences that drive adoption and engagement. Cross-Functional Collaboration: * Collaborates closely with Member Services and Learning and Development to align product strategy with frontline execution, training, and member experience initiatives. * Building and collaborating across high-performance product teams such as product, analytics, ops, corporate strategy, finance, risk, and marketing. * Works in partnership with Finance to forecast revenue, manage budget performance, and track OKR's. * Coordinates with Risk Management to ensure product compliance, identify and mitigate portfolio risks, and maintains sound underwriting practices for credit card products. Member & Market Focus: * Serves as the voice of the member within the organization by leveraging insights, feedback, and analytics to inform product and service enhancements. * Analyzes consumer behaviors, transaction data, and competitive trends to identify opportunities for deeper member relationships. * Recommends incentive strategies to drive increased member wallet share and further deepen member relationships. Performance Management & Optimization: * Monitors and manages key drivers of portfolio profitability: interest margin, cost of funds, interchange income, fee income, charge-offs, and operating costs. * Use advanced analytics and business intelligence tools to drive performance improvements and innovation. * Drives, monitors, and acts on key performance levers-deposit growth, retention, usage, spend per cardholder, activation, NPS, product penetration, charge-offs, and portfolio risk metrics. Regulatory Focus: * Ensures that policies and procedures follow regulatory requirements and best-practice standards for governance and controls. * Partners with Risk to manage regulatory complexity in deposits and cards regarding; UDAPP, REG E, Reg DD, Reg Z, SBA/AML. * Develops internal policies and procedures to guide practices. JOB SPECIFICATIONS * Leadership & Influencing: Demonstrates executive presence and credibility with internal leaders and external stakeholders. Proven ability to lead cross-functional teams and drive alignment across the organization. Skilled in influencing outcomes without direct authority through diplomacy, persuasion, and building trust. * Stakeholder Engagement & Influence: Exceptional relationship development and management skills with experience engaging elected officials, regulators, industry associations, and community leaders. Adept at building coalitions and advancing Credit Union objectives through strategic partnerships and advocacy efforts. Strong representation in negotiations and policy discussions. * Adaptability & Results Orientation: Thrives in dynamic environments with the ability to pivot strategies in response to changing political, regulatory, business or community landscapes. Consistently delivers measurable outcomes aligned with organizational goals, balancing long-term vision with short-term wins. Demonstrates resilience and resourcefulness in navigating ambiguity and complex challenges. * Strategic Thinking & Execution: Strong analytical skills to assess political, economic, and regulatory trends and translate them into actionable strategies. Ability to develop and execute advocacy plans that align with Credit Union priorities. * Exceptional Communication Skills: Outstanding verbal and written communication abilities, with the ability to distill complex information into clear, compelling messages for diverse audiences including executives, policymakers, regulators, media and the public. Comfortable with public speaking and presenting to executives, board members, and large groups internally as well as representing the organization to government officials, stakeholders, media and the community. * Financial & Business Acumen: Brings strong financial and business acumen, with the ability to align government affairs and advocacy initiatives with broader organizational strategy, financial goals, and risk management priorities. Understands the economic and operational implications of policy decisions and effectively communicates them to internal and external stakeholders. Competent in budgeting, financial modeling, and ROI analysis, particularly within financial services or a similar regulated environment. Negotiation of contracts, management of rewards/cashback, and understanding of how card economics drives P&L. * Product Experience: Deep expertise in deposit and card product portfolio design, pricing, and lifecycle management, including digital product development and payments innovation. * Data-Driven Mindset: Demonstrates a data-driven approach to decision-making, leveraging qualitative and quantitative insights to inform public affairs strategies, assess stakeholder sentiment, and measure the effectiveness of engagement efforts. Uses data to drive alignment between organizational goals and external advocacy initiatives. * Adaptability & Continuous Learning: Committed to personal professional development and continuous learning. Stays updated on policy trends, stakeholder dynamics, and industry best practices to ensure long-term organizational relevance and influence. Demonstrates agility in navigating shifting political, regulatory, and financial landscapes, quickly adapting strategies to emerging challenges and opportunities. EDUCATION, TRAINING & EXPERIENCE * Bachelor's degree in Business, Finance, Economics, or related field, or equivalent years of work experience. * 10+ years of progressive experience in credit card portfolio management and retail/consumer banking, with proven success in managing deposits and card portfolios. * 5+ years of progressive leadership experience, managing, scaling and building card portfolios in a credit union. * Strong knowledge of banking regulations, card network rules, credit risk management, payments industry trends, and consumer product strategy. * Strategic thinker with strong execution orientation. * Passion for innovation, member experience, and driving financial performance. * Deep understanding of credit union philosophy and commitment to member advocacy. * Strong knowledge of banking regulations, credit risk management, and consumer product strategy. * Strong experience with credit card and payment processing. * Demonstrated leadership in cross-functional environments, including retail operations, finance, and compliance. * Data-driven decision maker with expertise in financial modeling, portfolio analytics, and strategic planning. * Exceptional communication and interpersonal skills, with a collaborative leadership style. WORK ARRANGEMENT The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. ______________________________________________________________ Benefits We Offer:
Additional Perks:
______________________________________________________________ LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER | |