Member Services Attendant

POSITION SUMMARY:The Division of Student Life; Recreational Services is seeking a Member Services Attendant to assist in the day to day management of the Campus Recreation and Wellness Center (CRWC), Field House (FH), or the Hawkeye Tennis & Recreation Complex (HTRC) for the benefit of the members and the university community.

DUTIES TO INCLUDE:

• Provide excellent customer service while serving as the first point of contact for members.
• Sell memberships and guest passes.
• Answer questions in person or via the phone about programs and facilities.
• Register participants for a variety of recreational programs.
• Responsible for daily cash flow through the Fusion program and works independently under little supervision.
• Greets members while checking their membership ID for entrance into the facilities.
• Implement and enforce membership policies and procedures.
• Lead tours of the facilities when needed.
• Maintain a working knowledge of all Recreational Services programs and facilities.
• Assist in the response to all building emergencies (Accidents/Injuries, Inclement Weather, etc)
• May be required to work special events outside normal hours of operation.
• Works cooperatively with other areas of the department to achieve established goals.
• Promotes a safe, clean, functional and marketable facility.
• Performs other work as assigned.

POSITION BASICS:

Hourly Rate/Range:$11.50

WORK SCHEDULE:

Hours:10-20 hours/week

Shift:5:30am - 12:00am

Work Week:May work weekends

Additional Hours:May work weekends which include working at least 2 football games per season

BACKGROUND CHECK:Successful candidates will be subject to a criminal background check.

BUILDING A CAREER AND A LIFE AT IOWA:At the University of Iowa, we recognize the important relationship between productive careers and quality personal lives. Please reference the resources on our web page that are designed to assist you to successfully build a career and build a life: https://worklife.uiowa.edu/ (https://worklife.uiowa.edu/)

REQUIRED QUALIFICATIONS:

• Outstanding customer service skills.
• Strong written and verbal communication skills.
• Ability to interact with diverse groups through a variety of situations.
• Ability to use independent judgment when needed and possess strong problem-solving skills.
• One year working for Recreational Services or cash handling experience preferred.

The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.