MyCommute Coordinator

JLL
parental leave, paid time off, 401(k)
United States, Virginia, Arlington
Aug 04, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position is responsible for assisting with the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, carpool, bike, and walk options. The Commute Program & Customer Experience Coordinator will also support transportation demand management (TDM) initiatives by coordinating commute-related events, engaging with vendors, and helping manage programs like vanpool. This hybrid role blends employee-facing customer service with behind-the-scenes logistical and administrative support to enhance the overall employee commute experience. What your day-to-day will look like: Provide timely and friendly customer service to client employees seeking information about commute options Coordinate distribution of transportation passes, permits, and commute materials while managing support requests through a ticket system Create and maintain program documentation including policies, templates, and service records Track program KPIs and projects using tools such as SmartSheet and Excel; generate reports on commuter behavior and program performance Lead and support in-person and virtual events to promote commute programs and provide benefit education Support vanpool operations, including onboarding coordination and documentation management Assist in administering annual employee commute surveys required for compliance with local, county, and state ordinances Required Qualifications: High School Diploma or GED 1-3 years of customer service experience Excellence in written and verbal communication across multiple channels (email, phone, in-person, virtual) Basic skills with Microsoft Office Suite products (Word, Excel, Outlook) Ability to manage multiple priorities effectively, balancing urgent requests with ongoing projects Strong organizational skills and proactive problem-solving abilities Ability to work flexible schedules based on business need Preferred Qualifications: Transportation experience or knowledge of transit systems Comfort with meeting and engaging people while hosting on-site events Ability to present information in engaging formats to various audience sizes Experience reading and interpreting road maps or using GPS/directional devices Ability to lift and move 30-40 pound boxes and operate a two-wheel dolly Experience working both independently and collaboratively in team environments Adaptability to changing priorities while maintaining attention to detail Location: On-site Inclusion Statement At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. JLL is an Equal Opportunity Employer committed to diversity and inclusion. Location: On-site -Arlington, VA Job Tags: GREF If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.